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2019 Annual Conference Breakout Sessions
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2019 Annual Conference Breakout Sessions

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Monday - August 12, 2019 | 10:30 am - 11:30 am

The New Sheriff in Town: Multi-Factor Authentication Implementation in Higher Ed

Ben Soto - Director of User Support Services, Texas A&M University - Corpus Christi
Joshua Gonzalez - Director of Infrastructure and Research Computing, Texas A&M University - Corpus Christi
Melissa Asbury - Assistant Director of User Support Services, Texas A&M University - Corpus Christi
Johnathan Cooper - Security Analyst II, Texas A&M University - Corpus Christi

Information Security and Privacy Strategies Track
Monday - August 12, 2019 | 10:30 am - 11:30 am
Track Sponsored by: Informatica
Location: Texas Ballroom A


Purpose

To hold a panel discussion of rolling out Multi Factor Authentication to over 20,000 accounts at Texas A&M University Corpus Christi.

Abstract

In the world of Higher Education, the danger of compromised accounts is always lurking about. Universities are prime targets for hackers looking to employ phishing, social engineering and target unused student accounts. But have no fear, Multi-Factor Authentication (MFA) is here. Come and learn what to do and NOT to do when trying to deploy MFA to an organization of over 20,000 accounts.

The session will consist of a panel discussion with TAMU-CC leaders in Infrastructure, Service Desk, and Information Security that will cover the entire MFA implementation from start to finish. We will share how we established buy in, communicated to our stake holders, and why we made our MFA configuration decisions. We will also share our missteps and our struggles while we engage attendees on similar initiatives in their organizations.

Speaker Bios

Ben Soto has been working in Higher Ed IT for close to 25 years. For the past 20 years he has been managing and directing User Support Services which includes of Classroom Support, Faculty/Staff Support, Hardware and Software Support, and Student Support at Texas A&M University- Corpus Christi. Committed to customer service, service excellence, and secure and efficient operations, Ben continues to look for opportunities to contribute to the University. He currently serves as Staff Council President.

Joshua Gonzalez has been working the IT field for over 20yrs and is currently the Director of Infrastructure and Research Computing at Texas A&M University-Corpus Christi. In this position, he oversees TAMU-CC’s cable plant, voice and data networks, systems and storage infrastructure, data center, and research computing. Prior to Texas A&M University- Corpus Christi Joshua worked for multiple financial institutions in various IT roles. Joshua serves as the president of the Corpus Christi chapter of the Information Security Systems Association, board member of the TTVN Texas A&M University Wide Area Network, member of the Lonestar Education and Research Network Technical Advisory Group, and XSEDE Campus Champion. Joshua is a graduate of the Lyndon B. Johnson School of Public Affairs Executive Leadership for Information Technology Excellence (ELITE) and holds a BBA in Management Information Systems from Texas A&M University-Corpus Christi. As a father of three there is little free time but we enjoy hunting, fishing, and other outdoor activities.

Melissa Asbury has worked in the IT field for over 22 years and is currently the Assistant Director of User Support Services, overseeing the campus IT Service Desk and Learning Spaces teams. A passionate advocate for excellent customer service and IT process improvements. She holds a BA in Business Administration, Management Information Systems from Sam Houston State University and is a certified PMP.

Johnathan Cooper has worked in the IT field for over 25 years and holds an MBA in Management Information Systems. He has been a business owner and instructor working both in the private sector and in higher education. His experiences have led him to look at problems in different ways. In his current role as Security Analyst at Texas A&M University-Corpus Christi he utilizes multiple applications to monitor the health and safety of the campus IT infrastructure.

A Design-Thinking Model for IT Strategic Planning

Raechelle Clemmons - AVP for Technology & CIO, Texas Woman's University
Heather Davis - Manager of IT Training & Development, Texas Woman's University

Enterprise IT leadership and Governance
Monday - August 12, 2019 | 10:30 am - 11:30 am
Track Sponsored by: SOAL Technologies
Location: Texas Ballroom B


Purpose

Help IT leaders engage constituents in strategic planning using an iterative, design-thinking process.

Abstract

IT leaders want to engage their constituents in IT strategic planning, but how? Planning by consensus can be unwieldy, take copious amounts of time, and generate a laundry list of projects that includes “something for everyone” but is not strategic. There is a better way! Using an iterative series of design-thinking workshops, IT leaders at Texas Woman’s University engaged hundreds of students, faculty, and staff across the university to quickly reach clarity around key institutional technology strategies and priorities. The hands-on, interactive process used a ‘vehicle on a journey’ analogy to help constituents more effectively articulate their perceptions of the current technology state at the institution, and their desired future state. In this session, attendees will learn about and acquire design-thinking techniques they can use to engage their constituents in IT strategic planning.

Speaker Bios

Raechelle Clemmons is the associate vice president for technology and chief information officer at Texas Woman’s University, a position she’s held since August 2018. She previously served as the CIO at Davidson College, and held CIO posts at St. Norbert College and Menlo College before that. Clemmons has 25 years of leadership experience in information technology, product marketing, communications, business development and sales across a number of industries, including higher education and technology start-ups. Clemmons is a 2009 Frye Leadership Institute Fellow, holds a bachelor’s degree in political science from Cal State East Bay, and is ITIL v.3 Foundations and Scrum certified. She serves on numerous advisory boards, including the EDUCAUSE Board of Directors and Lonestar Education and Research Network (LEARN) Board. Clemmons is an enthusiastic writer and speaker on a wide variety of topics related to technology in higher education and has been recognized numerous times as one of the “20 CIOs to follow” on Twitter, where she can be found at @rclemmons.

As Manager of IT Training & Development for Texas Woman’s University, Heather Davis has given presentations at national conferences and delivered dozens of interactive technology training sessions. She has been invited to speak at a number of events. A self-proclaimed email ninja, Davis writes novels in her spare time. She applies the #1 rule of writing to technology training and presentations: don’t bore your audience.

Leveraging Cloud Platform to Better Support Texas Oil & Gas Loyalty Reporting

Cory Wilburn - Chief Information Officer, Texas General Land Office
Samuel Chen - Executive Consultant, Red River Consulting Services LLC

Cloud Strategies Track
Monday - August 12, 2019 | 10:30 am - 11:30 am
Track Sponsored by: CenturyLink
Location: Texas Ballroom C


Purpose

The Texas General Land Office partnered with Red River to migrate the agency mission-critical Royalty Reporting and Control (RRAC) system to the cloud. Such a significant change for a flagship application carries risk and reward, as the decisions made have a deep and lasting impact on business processes, revenue streams, and technology strategy within the agency. The purpose of this session is to share the experience of the project team, including challenges, contracting and procurement strategies, technology choices, and lessons learned, so that other organizations may benefit from this project when building their cloud strategy or taking their applications to the cloud.

Abstract

One of the primary responsibilities of the Texas General Land Office (GLO) is to lease the vast mineral holdings on state land for oil and gas development, with the proceeds going to the Permanent School Fund (PSF) to help pay for Texas public education. Since inception, GLO has deposited more than $16.8 billion into the Permanent School Fund from oil and gas revenue on state land.

The Royalty Reporting and Control (RRAC) system is a custom-built web-based software application, launched in 2011 to processes oil and gas production and payment reports that are used to collect royalties for the state. RRAC is one of the agency’s most important information resources and runs in the in the GLO’s data center in Austin. The primary objective of this project is to improve the system’s resiliency and performance, and to reduce the risk of service interruption by transitioning RRAC to a major commercial cloud provider.

The project intentionally focused on architectural changes and non-functional enhancements. Some specific focus areas include:

  • An analysis of the current architecture of the system and an updated design of a new architecture leveraging the cloud native capabilities.
  • The move to a Platform as a Service (PaaS) hosting model, to improve scalability, availability and user experience.
  • Analysis of the different cloud hosting options with cost estimates and selected a hosting option that best fits the agency’s needs.
  • Training of agency staff to support the redesigned RRAC application in the cloud.
  • Working with business users to “sell” the cloud approach and to convey the understanding that after transitioned to the cloud environment, the RRAC system is better positioned for feature enhancements in future.

 

Speaker Bios

Cory Wilburn serves as the Chief Information Officer (CIO) and Information Resource Manager for the Texas General Land Office (GLO). The GLO has a diverse mission that includes managing a multibillion-dollar real estate trust that helps fund education, providing benefits to Texas veterans, protecting natural resources on the Texas coast, administering federal grant programs for disaster recovery, and managing historic treasures like the Alamo. As CIO, Cory works with his team to create and implement the vision that guides all aspects of information technology for the GLO’s sixteen distinct lines of business, from daily operations, to the delivery of innovative business solutions that drive the agency forward.

Cory has 21 years of experience in technology, covering a wide range of roles that includes software development, project management, strategic planning, and enterprise architecture. He is passionate about aligning technology to an organization’s mission and is committed to building a culture of continuous improvement. Cory has a bachelor’s degree from Texas Tech University and is currently pursuing a master’s degree in Business Administration. He volunteers as a technology advisor to non-profit organizations and serves on several boards and committees.

Samuel Chen is a senior software professional with solid technical background and project management skills on application development and IT service delivery. He leads multiple software engineering teams at Red River to deliver high-quality application services to customers in both public and private sectors. Since 2013, Samuel and his team have advised various Texas state agencies and companies on their cloud strategy and assisted them to adopt the cloud platforms. Samuel founded Ambonare in 2007 and led the Ambonare team until its acquisition by Red River in 2018. Prior to Ambonare, Samuel managed software development teams at Dell, and launched global online products for Dell enterprise commercial and public-sector customers.

Organizational Alignment for Digital Transformation and Improved Customer Service

Stephen Elkins - Chief Information Officer, City of Austin
Vijay George - Director, Technology Consulting, Bridgepoint Consulting

Enterprise IT leadership and Governance
Monday - August 12, 2019 | 10:30 am - 11:30 am
Track Sponsored by: CGI
Location: Texas Ballroom D


Purpose

Continuing the the story which started at TASSCC TEC panel discussion, focusing on the modernization story on aligning IT to enable the City’s digital transformation.

Abstract

For IT organizations, Digital Transformation begins with realignment of your IT organization. Realignment enables the enterprise wide transformation that is needed to become a true Digital Enterprise. This starts will letting go of the traditional role of IT and being much more focused on the true business partnership.

We will use this session to update you on the City of Austin’s IT departments journey. The old customer and service provider model for IT was no longer working. Every city department is relying on technology to delivery constituent value and can no longer afford an alignment disconnect with the IT partner.

Stephen Elkins, the City of Austin CIO, started with that focus of partnership with the business and established a Business Relationship Management (BRM) program. Stephen recognized the need to realign the IT organization to be customer centric, business focused and future facing. It is a transformation story on aligning IT to enable the City’s digital transformation.

Speaker Bios

Stephen Elkins was appointed as Chief Information Officer in 2010, Stephen Elkins came to the City of Austin with more than 17 years of senior management experience in the semiconductor industry. Since his appointment, Mr. Elkins has led the City in transforming its approach to systems and data, receiving numerous awards for his innovation in the technology and local government space.

A key element of his success as the City’s CIO, Elkins championed IT Governance, a framework and ideology for an informed, transparent decision-making process used to address the technology needs of departments, improving their services for residents of Austin. His approach engaged department directors and other City leaders, creating broad participation and support for the City’s IT strategy.

Currently, Elkins leads the City’s adoption of Smart Cities technologies, including electronic timekeeping, a redesign of the City’s public website, and improved cyber-security tools. He also oversees the support of regional public-safety technology partnerships, ensuring interoperability of communications and IT systems and the coordination of emergency response efforts.

Under his leadership, the City’s central IT group—Communications and Technology Management (CTM)—delivered several award-winning initiatives, including Infrastructure Management, Mapping, Planning and Coordination Tool (IMMPACT), Austin Police Department’s Digital Mobile Audio Video (DMAV) Project, and Austin’s Open Data Portal. IMPPACT provides City planners a comprehensive data analysis on strategic capital investments, allowing for the coordination of processes among projects, operations, and maintenance. DMAV provides Austin Police Department with recordings of all traffic stops, police activities, and other police interactions, resulting in increased transparency and unbiased accounts of events. The Open Data Portal, which provides transparency into City government, contains more than 1.4 billion points of publicly available data. Since its inception, it has attracted a local community of coders and business owners who have used the data to develop applications and tools.

Prior to his appointment as CIO, Mr. Elkins served as Director of the Small and Minority Business Resources Department at the City. He holds a Master of Business from St. Edwards University and a Bachelor’s of Science in Electronic Engineering Technology.

Vijay George has over 25 years of experience applying technology strategically across a range of sectors including utilities, government, manufacturing, IT Services and Management Consulting.

Vijay is a Director for Technology Consulting at Bridgepoint Consulting, a leading regional consulting firm providing advisory services that help organizations optimize financial operations and technology utilization while mitigating risks. Vijay is the former CIO/CTO and Director of Innovation for the Texas Comptroller of Public Accounts (CPA). As a strategic member of the executive management team, he led the statewide ERP modernization initiative, government transparency programs and security and privacy improvement efforts. He had strategy and operational responsibility for the Innovation and Technology division for the state agency that supports the financial systems for the State of Texas including tax, accounting, payroll, treasury, and procurement for the $100B+ State government.

Prior to the CPA, Vijay was the CIO for LCRA, where he was the executive responsible for multiple divisions including IT and Telecommunications. He holds a BS in Electrical Engineering from Texas A&M University, an MS in Software Engineering from the University of Texas at Austin and an MBA from St. Edwards University. He serves on a variety of regional, industry, education and technology advisory boards and groups including the chapter president for Austin SIM and St. Edward’s University Business School advisory board.

The University of Texas at Dallas Cloud Journey with AWS

Kishore Thakur - Sr. Director, Innovation & Platform Services, The University of Texas at Dallas
Frank Feagans - Vice President & Chief Information Officer, The University of Texas at Dallas

Cloud Strategies Track
Monday - August 12, 2019 | 10:30 am - 11:30 am
Track Sponsored by: Catapult Systems
Location: Fort Worth Ballroom 2/3


Purpose

Hear how The University of Texas at Dallas is leveraging Cloud to meet the Organization Goals

Abstract

In this session we will share how The University of Texas at Dallas is leveraging Cloud to meet the Organization Goals.

  • The University of Texas at Dallas
  • UT Dallas Strategic Plan & IT Strategic Initiatives
  • Our Cloud Strategic Plan, Organization and Implementation approaches
  • Amazon Contracts
  • Amazon Best Practices on Organizations & Security
  • Amazon Billing and Cost Management
  • Alexa at UT Dallas
Speaker Bios

Kishore Thakur has over 12 years of leadership experience in Information Technology within higher education with deep background in networking, enterprise systems, cloud computing, and security.

Kishore holds Certified Ethical Hacker certification from EC-Council, a Certified Information Systems Security Professional certification from International Information System Security Certification Consortium (ISC)2, and is a graduate from Group on Information Resources (GIR) Leadership Institute of Association of American Medical Colleges (AAMC).

Kishore has a Master of Business Administration degree and a Master of Science degree in Computer Science from Southern Illinois University Carbondale. Kishore has a Bachelor of Information Technology degree from Osmania University in India.

Frank Feagans has held senior IT leadership roles for 20 years, the last 7 in Higher Education. At UT Dallas Frank sits on the President’s Cabinet. His office provides innovative, secure information technologies that support students, faculty and staff, and help achieve the University’s goals and initiatives. Prior to UT Dallas, Frank was the Executive Director of Central IT at the University of Arizona. Before that he was in various senior leadership roles in private industry. Frank has an M.S. in Computer Science and a B.S. in Computer Engineering from the University of Illinois.


Monday - August 12, 2019 | 3:45 pm - 5:00 pm

Collaboration Connections

Monday - August 12, 2019 | 3:45 pm - 5:00 pm
Location: Texas Ballroom E&F


Purpose

New this year, please join us today “Collaboration Connections”. The goal is to establish connections and ongoing collaboration between experienced agencies and higher education institutions with those seeking advice, lessons learned, and documentation. We revised Learning Lounges based on your feedback and hope that you will find this Collaboration Connections session valuable… both today and after you return to your agencies and higher ed institutions with the notes from the sessions. You will have an opportunity to participate in three of the ten topics listed below during this 75 minute session.

Topics
  • Sharing IT and Security Policies and Procedures
  • Agile Procurement
  • Legacy Modernization / IT Modernization
  • Compliance of Things (ADA, HIPPA, CJIS, IRS, GDPR, etc.)
  • Citizen-Facing IT Services – My Government/My Way
  • Service Management / Service Delivery
  • Small IT Department Challenges
  • Workforce Recruiting, Retention & Readiness
  • Migrating to CAPPS – How to ensure success
  • Robotic Process Automation (RPA)

Tuesday - August 13, 2019 | 10:30 am - 11:30 am

Cybersecurity Principles Leaders Should Know and How your Organization can Prepare for and Prevent an Attack, like TDLR

Victoriano Casas - CISO, TDLR
Austin Murphy - Vice President - Managed Services, CrowdStrike
Troy May - Sr Cyber Security Analyst, TDLR

Information Security and Privacy Strategies Track
Tuesday - August 13, 2019 | 10:30 am - 11:30 am
Track Sponsored by: Informatica
Location: Texas Ballroom A


Purpose

To educate the TASSCC community on new technology fighting malware and the visibility into endpoint protection. This presentation will also focus on the cybersecurity principles leaders should know, the current cyber threat-scape, business vs. technical risk, and how your organization can prepare for and prevent an attack like TDLR.

Abstract

The investigation and remediation of high-profile targeted intrusions and unprecedented destructive attacks have garnered global attention. The stakes have never been higher for private companies, government agencies and nonprofits struggling to protect their networks from highly sophisticated adversaries – and the public sector has proven to be cybercrime’s gold mine. This session will focus on the cybersecurity principles leaders should know, the current cyber threat-scape, business vs. technical risk, and how your organization can prepare for and prevent an attack. Texas Department of Licensing and Regulation (TDLR) is an agency who has been maturing their cyber security posture with various new technology. TDLR will demo some use cases during their PoC of CrowdStrike in their environment. TDLR will break down how unwanted programs, trying to execute in their environment were stopped in their tracks. TDLR will also show the visibility they now have, into all endpoints, with the newer toolsets that TDLR has acquired.

Speaker Bios

Victoriano Casas III is the Information Security Officer at TDLR. Victoriano served as ISO at ERS, TAMUCC and DADS, and as an Information Security Analyst at UT-Austin and CPA. He has experience at Deloitte and SHI, along with other private firms.

Victoriano has a Master’s in Public Administration (MPA) degree from Texas State University, where he authored the popular paper, An Information Security Risk Assessment Model for Public and University Administrators (https://digital.library.txstate.edu/handle/10877/3674), a Bachelors in Business Administration (BBA) from Texas A&M University – Corpus Christi, a CISSP & two GIACs. Victoriano is the host of the popular Texas Government ISO roundtables and has spoken at various conferences on cyber security, including as a distinguished speaker at USAA. The most recent conference he spoke at was SINET (https://www.security-innovation.org/events/silicon/agenda/) in California in April 2019.

Victoriano is an executive member of his elementary PTA, where he leads the Watch D.O.G.S. program and was awarded the 2017 Parent Ambassador of the year. Victoriano serves on the ACC board at his HOA, is a Den leader and Archery master for the local Cub Scouts pack and has coached for the YMCA and other local sports clubs.

Austin Murphy has over a decade of hands-on Computer Network Security experience in both private sector professional services as well as service in the U.S. Department of Defense. As the Vice President of Managed Services, Austin leads the team responsible for stopping breaches through managed endpoint protection. Additionally, while at CrowdStrike, Austin spent several years as the Director of Incident Response, leading a team of experts delivering trusted advisory services and directed over 1,000 forensic investigations. Prior to joining CrowdStrike, Austin was a Digital Forensics/Incident Response Manager in the Advanced Security Center at Ernst & Young. There, he was tasked with leading cyber breach investigations for customers as well as building or improving client security operations capabilities. Before entering the public sector, Austin was a U.S. Air Force Cyberspace Operations Officer where his primary focus was on developing tactics for the deployment of advanced computer network attack and defense capabilities. Austin was the Distinguished Graduate of his Undergraduate Network Warfare Training class. Austin holds a bachelor’s degree with quantitative methods and computer science from the University of Saint Thomas. Additionally, he is a Certified Information Systems Security Professional (CISSP) and a GIAC Certified Forensic Analyst. (GCFA). Austin has been invited to speak at SANS DFIR Summit, (ISC)2 Security Congress, RSA Security Analytics Summit, and is co-author of Responding to Targeted Cyber Attacks.

Troy May is TDLR’s Senior Cyber Security Analyst. Troy has 17 years of general IT experience, 13 of those years were dedicated to cyber security. Before joining TDLR he was a contractor at the Office of the Attorney General’s (OAG) Child Support, Cyber Security Office. Prior to OAG, Troy started his state government career at the Employee Retirement System of Texas (ERS). Prior to ERS, he worked in the private sector. Troy is currently working towards his Master degree in Cyber Security and Information Assurance. He holds the following certifications: Certified Ethical Hacker (CEH), Security+ and Global Information Assurance Certification in Penetration Tester (GPEN).

Advancing Government Service Delivery in the Digital Era

Paul Brandenburg - Business Development Manager State and Local Government, Dell EMC
Rudy Montoya - Chief Information Officer, State of Texas Attorney General’s Office
Cory Wilburn - Chief Information Officer, State of Texas General Land Office
Gary Buonacorsi - Chief Technology Officer, State and Local Government, Dell EMC
Jim Hull - Director, Solutions Architect, VMware

Emerging Technologies Track
Tuesday - August 13, 2019 | 10:30 am - 11:30 am
Track Sponsored by: SOAL Technologies
Location: Texas Ballroom B


Purpose

Discussion of the challenges of Digital Transformation from real practitioners from the State of Texas and Dell Technologies and the road map and solutions for success in the public sector.

Abstract

It’s a new digital era of serving citizens, and Digital Transformation is a technological journey that every government agency is embarking upon. From on-demand services, to increased operational efficiencies, to real-time data insights, the digital transformation journey is driven by a need to improve the constituent experience. This highly energized panel will consist of public officials from the State of Texas and Subject Matter Experts from Dell Technologies. They will discuss internal and external challenges in the quest for Digital Transformation, and the Digital Architecture needed for success. Real case studies and experiences will be discussed outlining solutions in the Public Sector and State of Texas.

Moderator:
Paul E. Brandenburg, Business Development Manager, State and Local Government Dell EMC

Panelists:
Rudy Montoya, Chief Information Officer, State of Texas Attorney General’s Office
Cory Wilburn, Chief Information Officer, State of Texas General Land Office
Gary Buonacorsi, Chief Technology Officer, State and local Government Dell EMC
Jim Hull, Director, Solutions Architect VMware

Speaker Bios

Paul E. Brandenburg, Business Development Manager State and Local Government. 3 years with Dell EMC. 25 years as a City Manager for five different cities. BA in Political Science from Ripon College. Masters Degree in Public Administration from UW-Milwaukee.

Rudy Montoya became the Office of the Attorney General’s Chief Information Officer in 2012, after holding IT positions of increasing responsibility over his 25 year career with the agency. Montoya has participated in DIR’s IT Leadership Committee, the State Data Center Advisory Committee, Strategic Telecommunications Plan for State Government Services, the State IT Strategic Plan, and the National Association of Attorney General’s IT Conference Committee. He has also served as the President of the Texas Association of State Systems for Computing and Communications. Rudy is a graduate of Texas A&M University.

Cory Wilburn serves as the Chief Information Officer (CIO) and Information Resource Manager for the Texas General Land Office (GLO). Cory has 21 years of experience in technology, covering a wide range of roles that includes software development, project management, strategic planning, and enterprise architecture. He has a bachelor’s degree from Texas Tech University and is currently pursuing a master’s degree in Business Administration.

Gary Buonacorsi came to Dell EMC in 2013 with a wide range of experience including serving as the Chief Information Officer at the Office of the Attorney General in the State of Texas. Additionally, Gary’s career includes positions as CTO and CIO within departments at the State of Nevada, and managerial and director roles at EMC, Oracle and Merck-Medco. Gary holds a B.S. in Management Information Systems and a Master’s in Business Administration from the University of Phoenix.

Jim Hull's role as a Solutions Architect for VMware,he has helped public and private sector customers realize the “art of possibility”. Jim has led the development of complex and innovative IT solutions from consulting through delivery across the world. He advises customers on issues related to IT solution design and deployment including technical and business process impact, enabling customers to maximize investments. He graduated from Texas State University, Bachelor of Business Administration in Computer Information Systems, Certified Information Systems Security Professional (CISSP), AWS Certified Solutions Architect Associate, AWS Certified Developer Associate, VMware Certified Advanced Professional – Data Center Design (VCAP5-DCD), VMware Certified Advanced Professional – Data Center Administration (VCAP5-DCA), VMware Certified Professional – Network Virtualization (VCP-NV), VMware Certified Professional – Cloud (VCP-Cloud), ITIL v3 Foundation.

Part 1: Cloud Transformation Strategy - How to fast track cloud adoption

John Hoffman - Chief Technology Officer, Texas Department of Information Resources
George Rios - Director of IT & Past President TASSCC, Texas Parks and Wildlife Department
Sandra Woodruff - Assistant Director of Fiscal Management, Comptroller of Public Accounts
Jodi Ashlock - Chief Information Officer, Texas Department of Licensing and Regulation
Zhenzhen Sun - Chief Information Officer, Texas Higher Education Coordinating Board
Krishna Edathil - Director, Enterprise Solution Services (Cloud, AI & Robotic Process Automation), DIR

Cloud Strategies Track
Tuesday - August 13, 2019 | 10:30 am - 11:30 am
Track Sponsored by: CenturyLink
Location: Texas Ballroom C


Purpose

Texas, together with all major partnership with cloud providers, have led the government sector (not only in Texas but in the US) for enabling for SaaS, PaaS, and XaaS (anything as a service).

Join us to hear some of the success stories, strategies, failure and best practices from the very leaders who are making cloud adoption happen to significantly reduce maintenance, IT support and saving our tax dollars.

Abstract

The five-year Compound annual growth rate (CAGR) for the public cloud services market through 2022 is forecast at 16.6%, hitting USD 360.2 billion by 2022. Gartner predicts cloud is going to have a huge impact on our life. And, this would certainly impact how we, the State, Local and Governments, do business as well.

And, we can witness the trend here by looking at the increased cloud adoption rate within in and outside our data center. It is thriving.

In an effort, DIR also have put forth a “go cloud” strategy and built a “tiger team” to work with agencies on creating your own “center of excellence” for faster cloud adoption. This is an educational endeavor, but regardless of how it is described the intent is to, work directly and closely with agency team on transformation projects to a cloud environment.

Critically important is that this initiative is NOT to do the work for the agency but rather to coach the agency through the learning process – that is to say, we want to “teach the village to fish, not feed them”.

Speaker Bios

John Hoffman, serves as the Chief Technology Officer for the Texas Department of Information Resources. He is responsible for providing comprehensive strategic planning for the agency. John brings over 25 years of experience in the technology sector. He has held positions in operations, program management, planning, acquisition, integration, real estate and sales. John holds a Bachelor of Science degree in Engineering Management from the University of Missouri and a Master of Business Administration from Southern Methodist University.

George Rios, Director of IT at Texas Parks and Wildlife Department. 25 years of demonstrated experience leading high-performing teams on a variety of cross-functional, technology-based initiatives and solutions to meet business objectives. Execute strong leadership principles in all aspects of managing Information technology initiatives in a natural resources agency for the benefit of the citizens of Texas.

Sandra Woodruff, is deputy director of the Fiscal Management Division at the Texas Comptroller of Public Accounts, overseeing Statewide Fiscal Oversight and Statewide Fiscal Systems Departments. She also serves as the executive sponsor of ProjectONE — the effort to implement Enterprise Resource Planning for the state of Texas. She also serves as the executive sponsor of the Identity and Access Management project — the effort to implement an identity and access management solution for the statewide financial systems. During her 34-year career with the state, she has led high-performing teams on a variety of technology-based initiatives to meet business objectives in support of the statewide financial systems.

Jodi Ashlock, Chief Information Officer at the Texas Department of Licensing and Regulation. She has 22 years’ experience working in IT for the State of Texas in various capacities. Jodi has a great depth of hands-on and management experience, including being the Information Resources Manager at the Department of Aging and Disability Services, the Portfolio Manager at the Texas Workforce Commission and carious roles at Health and Human Services Enterprise IT.

Zhenzhen Sun, as the Chief Information Officer of the Coordinating Board, Zhenzhen is leading the digital modernization initiatives to deliver new services to the citizens of Texas by integrating innovation, quality, accessibility, and efficiency into all IT activities. Leveraging the latest technologies, she and her team are building value-driven business solutions to support the state higher education strategic plan, 60x30TX. Before joining the Coordinating Board, Zhenzhen had many years’ experience implementing and managing enterprise IT solutions in both the private and public sector.

Krishna Edathil, is the Director of Enterprise Solution Services (Cloud/AI/RPA) at the Department of Information Resources (DIR) with responsibility of technology, legacy modernization and cloud adoption, besides driving innovation across State of Texas departments. His leadership experience includes engagements with the Silicon Valley entrepreneurial community, US consulting majors and state and Federal government opportunities. Krishna brings 20-years of agility and entrepreneurship to DIR’s Chief Technology Office programs and leads its recently formed Cloud Tiger Team, responsible for coaching and supporting organizations to form cloud centers of excellence and enhance their cloud, AI and RPA journey. The cloud tiger team was announced at the March 2019 TASSCC conference in Austin and is the brainchild of Texas State CIO, Todd Kimbriel.

Keeping the Roller Coaster on the Rails – Project Portfolio Management

Susan Chamberlain - Deputy Director of IT, Office of Court Administration
Melanie Adrian - Project Manager, Office of Court Administration
Amanda Stites - Project Manager, Office of Court Administration

Enterprise IT leadership and Governance Track
Tuesday - August 13, 2019 | 10:30 am - 11:30 am
Track Sponsored by: CGI
Location: Texas Ballroom D


Purpose

To share lessons learned implementing the Microsoft PPMS, a tool that many State Agencies have easily at their disposal at minimal cost.

Abstract

Managing an ever-expanding portfolio of projects can feel like you are riding a roller coaster – sometimes you are up, sometimes you are down, sometimes you want to throw up. At the Texas Office of Court Administration, our project managers have begun using Microsoft Project Web Access and Portfolio Management System to manage projects from proposal to closure; team members report the time spent per task through Project Online; and project dashboards are provided to management through PowerBI. These tools are providing a holistic view of resource assignments, collecting actual work to improve scheduling, and providing more information to management than “we’re working on it.” Currently deployed in the Information Services Division, the plan is to implement Project Portfolio Management throughout the agency. Join this session to learn from our successes and mistakes and take back ideas on how to make sure the right work gets done at the right time.

Speaker Bios

Susan Chamberlain, Melanie Adrian, and Amanda Stites all work together in Information Services for the Office of Court Administration, supporting the Judicial Branch of the State of Texas. All told they have over 40+ years combined riding this crazy roller coaster in different theme parks and have seen their share of good design and bad.

Virtual and Augmented Reality: Crossing New Frontiers in Educational Spaces and the Workplace

Vanessa Kenon - Associate Vice President Information Management Technology, University of Texas at San Antonio

Emerging Technologies Track
Tuesday - August 13, 2019 | 10:30 am - 11:30 am
Track Sponsored by: Catapult Systems
Location: Fort Worth Ballroom 2/3


Purpose

The purpose of this Interactive and Hands On Presentation is to provide information on real life training and implications on the current and future trends and usage of virtual and augmented reality in both educational and workplace settings.

Abstract

Virtual and Augmented reality is a quickly growing multi-billion dollar industry and technology which is no longer just tied to fun and gaming. This presentation will explore how the Office of Information Management Technology at the University of Texas at San Antonio is piloting and exploring Virtual and Augmented Reality within the new Learning Technologies lab classroom with not only students, faculty and staff, but with the community surrounding the University as well. The presentation will explore real life education use cases, funded by innovation grants throughout the University as well as the Bill and Melinda Gates Foundation in accordance with efforts to support the University's Student Success and Community Outreach Initiatives.

Many view this technology field with apprehension and have not seriously considered the growing implications on their workplace and daily lives. This presentation will explore the continually growing use of these technologies in education and industry, and allow the audience to plan and discuss future implications for use at their worksites. Additionally, the audience will have the opportunity for hands on exploration of cutting edge equipment and will leave the session with motivation and less anxiety on how these technologies may enhance their training, workplace, and community collaboration.

Speaker Bios

Dr. Vanessa Kenon serves as the Associate Vice President for Information Management Technology and is responsible for managing the department’s human resources, financial management, training, communications and marketing, as well as SGA and IT faculty advisory committee. on serves on several UTSA committees and organizations supporting student success, community service, academic research, communications, and information technology. She also serves as a lecturer in the COEHD African American Studies program and worked in higher education positions of instruction, leadership in both private and public programs for over 25 years with 23 of those years managing educational departments directly related to technology. Current projects include working with UTSA Academic Affairs on continued enhancements to the Degree Works initiative, the Labster, Google, Lenovo VR launch and Co-Editor on the 2019 Global Workplace Handbook for Wiley Publishing.

Conference presentations and facilitator roles include the American Education Research Association (2018/19 WorkPlace Learning SIG Chair), Microsoft, TASSCC, International Higher Education Reform Symposium, Association for College and University Technology Advancement (ACUTA), The New Media Consortium, The International Society for Educational Planning (ISEP), DubLabs Unifying Mobility, Achieving the Dream, and EDUCAUSE. Kenon also recently served on the EDUCAUSE 2017 IT Issues Panel, the 2018 Annual Program Committee, the Diversity Equity and Inclusion Task Force, and is on the current EDUCAUSE Leadership Faculty.


Tuesday - August 13, 2019 | 1:00 pm - 2:00 pm

Bringing Threat Protection to the Mobile Workforce

Martha Smith, CISSP, PMP, SSCP, BBA-Cybersecurity - Information Security Officer, Texas Facilities Commission
Chris Rowlands - Senior Product Specialist, SEP Mobile, Symantec

Information Security and Privacy Strategies Track
Tuesday - August 13, 2019 | 1:00 pm - 2:00 pm
Track Sponsored by: Informatica
Location: Texas Ballroom A


Purpose

The purpose of this presentation is to provide lessons learned and best practices in securing a state/local agency's mobile workforce and endpoints.

Abstract

With the growing prevalence of mobile computing, agencies are improving the efficiency of their workforce. But mobile computing can be risky business. By making applications and data accessible to mobile users, agencies open themselves up to a whole new range of cyber risks that must be addressed.

This was the case at the Texas Facilities Commission (TFC). The agency has approximately 325 employees, 300 of whom are mobile users. While the influx of mobile capabilities has increased staff productivity, it initially created some challenges for the staff responsible for managing, updating, and securing those devices and the data that resides on them. TFC found many users often were not complying with security policies regarding device and application updates, data management and related issues. The agency also noticed the majority of phishing emails clicked on were done on mobile devices. This session will discuss how TFC rolled out a mobile protection program that not only provided a structured approach to managing the security of its devices, applications and data but also incorporated a cyber awareness and training campaign for end user cyber hygiene . The presentation also will explain how the program provided the agency with a better understanding of mobile usage, which helped the agency to align its resources with its actual demand—ultimately resulting in cost-savings.

Topics to be addressed include:

  • Specific challenges facing TFC and its mobile users
  • Lessons learned from implementing a mobile security program
  • Results achieved from deploying a centralized mobile security platform
Speaker Bios

Martha Smith has been with Texas Facilities Commission as a Information Security Officer for over 1 year. In the short time at TFC, she’s matured the Security Program tenfold. She has been in the technology field for over 15 years and handled mutli-million dollar technology projects for the 4th largest school district in Texas. Martha holds her PMP, SSCP and CISSP. She presented in the 2018 Information Security Forum and was instrumental in advancing the Information Security program at Alamo Colleges.

Chris D. Rowlands is a Mobile Threat Defense expert who helps state and local agencies detect, mitigate, and secure their Smart Devices and Tablets against Mobile Threats. He believes that Mobile Devices are an easy way for hackers to gain access to your personal and professional data and is on a personal and professional mission to educate people on how to protect themselves. Chris has been in the Mobility Industry for over 20 years and began specializing in Enterprise Mobile Applications with AT&T in 2009. He has also had roles with MobileIron, Certes Networks, and Skycure (which was acquired by Symantec).

Kick Start RPA and Increase Workforce Efficiency

George Rios - Director of IT, Texas Parks and Wildlife
Jodi Ashlock - Chief Information Officer, Texas Department of Licensing and Regulation
Krishna Edathil - Director of Enterprise Solution Services (Cloud, AI and RPA), Department of Information Resources
Paul Graeber - Senior Account Executive, UiPath
Allan Martin - IRM and Director of Information Technology Services Division, Department of Information Resources

Emerging Technologies Track
Tuesday - August 13, 2019 | 1:00 pm - 2:00 pm
Track Sponsored by: SOAL Technologies
Location: Texas Ballroom B


Purpose

The objective of this presentation is to provide audience members an opportunity to listen, learn, and ask questions of three Texas agencies who have begun their Robotic Process Automation journey.

Abstract

Robotic Process Automation is an emerging technology that helps agencies improve efficiency, productivity, and employee satisfaction by automating manual and repetitive processes. Many agencies have heard of RPA but are unsure of what it is or how to implement it in their environment.

Come listen as DIR, TPWD, and TDLR discuss their experiences, including; the considerations and factors influencing their adoption of RPA, how they handled internal communications and messaging to staff and leadership, their approach to process identification and selection for their pilots, and the preliminary results, lessons learned, and their future plans for RPA.

Speaker Bios

George Rios, Director of IT at Texas Parks and Wildlife Department. 25 years of demonstrated experience leading high-performing teams on a variety of cross-functional, technology-based initiatives and solutions to meet business objectives. Execute strong leadership principles in all aspects of managing Information technology initiatives in a natural resources agency for the benefit of the citizens of Texas.

Jodi Ashlock, Chief Information Officer at the Texas Department of Licensing and Regulation. She has 22 years’ experience working in IT for the State of Texas in various capacities. Jodi has a great depth of hands-on and management experience, including being the Information Resources Manager at the Department of Aging and Disability Services, the Portfolio Manager at the Texas Workforce Commission and various roles at Health and Human Services Enterprise IT.

Krishna Edathil, is the Director of Enterprise Solution Services (Cloud/AI/RPA) at the Department of Information Resources (DIR) with responsibility of technology, legacy modernization and cloud adoption, besides driving innovation across State of Texas departments. His leadership experience includes engagements with the Silicon Valley entrepreneurial community, US consulting majors and state and Federal government opportunities. Krishna brings 20-years of agility and entrepreneurship to DIR’s Chief Technology Office programs and leads its recently formed Cloud Tiger Team, responsible for coaching and supporting organizations to form cloud centers of excellence and enhance their cloud, AI and RPA journey. The cloud tiger team was announced at the March 2019 TASSCC conference in Austin and is the brainchild of Texas State CIO, Todd Kimbriel.

Paul Graeber, is a Senior Account Executive for UiPath, the industry leader in Robotic Process Automation. Paul has spent the last 14 years helping public sector clients drive operational change and improve constituent satisfaction through the use of new and innovative practices and technologies.

Allan Martin, is the Information Resources Manager (IRM) and Director of the Information Technology Services Division of the Texas Department of Information Resources (DIR). In his fourteen plus years at DIR, Allan has managed or contributed to many of the major initiatives that DIR has undertaken with other agencies, including the Official Website of the State of Texas, and the pilot implementation of the Comptroller of Public Accounts PeopleSoft Financial and Human Capital Management Systems initiatives. Allan also provides outreach support for DIR’s Customer base as requested. Prior to his employment with the state, Allan's experience included over 20 years in IT consulting, software development, project management of major IT projects, and as an IT Director for a national firm.

Part 2: Texas.gov Cloud Strategy

Heidi Langdon - Director, Department of Information Resources
Vinkesh Mehta - (Deloitte) Managing Director, Texas.gov program

Cloud Strategies Track
Tuesday - August 13, 2019 | 1:00 pm - 2:00 pm
Track Sponsored by: CenturyLink
Location: Texas Ballroom C


Purpose

This presentation will focus on sharing Texas.gov Cloud strategy roadmap and what has been working well and what can be better with Cloud Services.

Abstract

Texas.gov represents the State of Texas web presence and brand. It consists of 6 web sites and 45 applications. It is the primary web channel for constituents to access State of Texas services.

The first Texas.gov application was developed in 2001. And since then Texas.gov has grown organically for each new application leading to multiple architecture stacks. So we created a roadmap to modernize the Texas.gov applications with three goals.

  • Creating a commercial grade user experience to improve adoption
  • Provide flexibility to easily add new government services
  • Improve operational efficiency.

As we started building our modernization roadmap to meet our goals we concluded that moving to the cloud should be a key component of our modernization roadmap. So we created a service-oriented solution stack that leverages the innovations in cloud technologies and open source components.

We have already built 4 applications using this modern solution stack on the Cloud.

We use a breadth of cloud Services to achieve operation efficiency, scalability and performance at a significantly reduced cost. We are using Cloud Infrastructure services, database services, security services, business services and analytics services. By using Cloud services we are moving much faster to implement our roadmap compared to if we had planned to be in a private data center.

 

Speaker Bios

Heidi Langdon - Director, Department of Information Resources

Bio Coming Soon.

Vinkesh Mehta - Managing Director, Deloitte (Texas.gov program)

Bio Coming Soon.

The Path To Federated IT Is Not Always Smooth

Melinda Colby - Senior Director, University of Texas at Dallas
Frank Feagans - Vice President & Chief Information Officer, University of Texas at Dallas

Enterprise IT leadership and Governance Track
Tuesday - August 13, 2019 | 1:00 pm - 2:00 pm
Track Sponsored by: CGI
Location: Fort Worth Ballroom 2/3


Purpose

The federated IT model is a common model in information technology, yet remains challenging to achieve in many environments. Hear the approach taken by the University of Texas at Dallas to achieve this model, efforts and individuals involved, the current governance model in place, and next steps for enforcing standards and practices.

Abstract

Presenters will educate the audience on what federated IT is, the benefits of this model, the legal ramifications of not following, what it can provide for a higher education setting, and why this was the approach taken by UT Dallas. Discussed will be how this governance model presents the path to a federated IT environment at a university with a deeply engrained distributed IT model. Discussion will include how the Chief Information Officer (CIO) and the Chief Information Security Officer (CISO) created a partnership to implement a federated IT led by governance committees and working groups with representation from distributed IT across campus.

Presenters will continue discussing how the governance committees and working groups aided in promoting transparency, alignment, and adoption. The presentation will include the efforts by the CIO and CISO to educate all IT professionals on campus on the expectations and requirements to create a culture of accountability and measurement. It will also present the vision for all IT teams at UT Dallas to maintain autonomy where service demands justify it, yet implement key controls when required with central services leveraged when appropriate. The federated IT path for UT Dallas will be outlined fully; how it began, where it is now, and what is next.

Speaker Bios

Melinda Colby has over 25 years of experience in higher education. As a member of the executive leadership team at the University of Texas at Dallas, she is responsible for working with campus users to get maximum value out of the institutional investment in enterprise applications and infrastructure services, as well as looking for opportunities where technology can further strategic initiatives.

Prior to UT Dallas, Melinda was the Director of the Project Management Office at Stephen F. Austin State University.

Melinda has a Masters of Interdisciplinary Studies, with emphasis on Public Administration, from Stephen F. Austin State University and is a certified Project Management Professional.

Frank Feagans has held senior IT leadership roles for 20 years, the last 7 in Higher Education. At UT Dallas Frank sits on the President’s Cabinet. His office provides innovative, secure information technologies that support students, faculty and staff, and help achieve the University’s goals and initiatives.

Prior to UT Dallas, Frank was the Executive Director of Central IT at the University of Arizona. Before that he was in various senior leadership roles in private industry.

Frank has an M.S. in Computer Science and a B.S. in Computer Engineering from the University of Illinois.

Planet Texas 2050 - Using Intelligent Systems to Help Make Texas More Resilient

Brian Dietrich - Business Development Manager, Intel Corporation
Suzanne A. Pierce, PhD - Research Scientist, Participatory and Integrated Modeling, University of Texas, Texas Advanced Computing Center

Emerging Technologies Track
Tuesday - August 13, 2019 | 1:00 pm - 2:00 pm
Track Sponsored by: Catapult Systems
Location: Fort Worth Ballroom 2/3


Purpose

To education attendees on the most urgent issues that will impact the future of the State of Texas and how the University of Texas is using advanced computing, coupled with IOT/intelligent systems and edge analytics to find solutions for these issues.

Abstract

Texas Is Changing. Texas’ population could double by the year 2050. Extreme weather events will bring more floods, more droughts, and more heat. Our state’s resources can’t support those demands.

We expect easy access to clean drinking water every day. Reliable electricity 24/7. Clean air, a stable economy, and a safe place to live. These are critical for healthy, thriving communities. Take any one of these away, and our wellbeing and livelihoods can deteriorate quickly.

Without essentials like water and energy, the systems we rely on — infrastructure to move goods and people, dependable emergency services, and more — will fail. Our ability to sustain those critical resources at levels that can support massive population growth and climatic shifts is in jeopardy. Planet Texas 2050 researchers are committed to developing programs and policy recommendations that will improve Texas’ adaptability and build its resilience. To do that, their work will focus on understanding the interconnectedness of our critical resource systems.

To address the most urgent issues affecting our region, Planet Texas 2050 is conducting new research, launching educational programs, and partnering with organizations and community groups throughout the state.

In this session, will demonstrate how data is collected in conjunction with IOT and integrated sensors, how the data is curated from these intelligent systems and how data gets analyzed using edge computing. We will showcase how key use cases leverage machine learning techniques and how the new DataX portal is enabling access to data for researchers associated with the project. Our session will wrap up, by demonstrating several consumer friendly dashboards created to provide researchers, government agencies, lawmakers as well as concerned citizens actionable insight to help support decisions that will shape the future of Texas

Speaker Bios

Brian Dietrich, is a 22 year Intel veteran and is currently assigned to Intel’s Public Sector industry segment, where he manages commercial business strategy and engagement with Public sector institutions in the State of Texas. Mr. Dietrich manages a portfolio of Intel products and technologies used for IT transformation projects in education, healthcare, state/local government, energy, smart cities & broadband.

Suzanne A. Pierce, PhD studies integrated modeling and group decision support for earth and environmental resources. She is a Research Scientist with Texas Advanced Computing Center (TACC) in data and statistics. Dr. Pierce leads a national community of researchers using Intelligent Systems to understand Earth (IS-GEO.org). Her work has received awards from the local to the international level for innovation and engagement. As the technology lead for the Planet Texas 2050 project, she supports new research that aims to provide cyberinfrastructure tools aid research and dialogue with stakeholders to improve resilience at regional scales.

Thank You 2019 Annual Conference Presidential Sponsors