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2018 Annual Conference Breakout Sessions
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Monday - August 6, 2018 | 10:30 am - 11:30 am


Architecting and Integrating a Partly Cloudy Solution

Chris Cutler - Chief Information Officer, Teacher Retirement System of Texas
Kingsley Swamidoss - Solution Architect, DXC Technology

Cloud Services Track
Monday - August 6, 2018 | 10:30 am - 11:30 am
Session Sponsored by: box
Location: Waterway 6


Purpose

The purpose of this presentation is to explore how TRS used an enterprise service bus to integrate on-prem and cloud solutions as part of their modernization efforts.

Abstract

The Teacher Retirement System of Texas recently implemented the first phase of their multi-year TRS Enterprise Application Modernization or TEAM Program. The foundation of this modernization was an enterprise service bus architecture that enabled us to integrate on-premise and cloud solutions from multiple vendors and to do so at a scale that supports up to 1.5 million members. This presentation will cover everything from how we architected our servers and storage to support this solution, to our integration strategies (including how they saved us time after we went live) and the different cloud-based solutions we incorporated for security, business process mapping, e-Signature, text messaging and other technologies. We’ll also discuss how our cloud solution and assessment and procurement matured during the life of the project.

Speaker Bios

Chris Cutler serves as the Chief Information Officer and technology evangelist for the Teacher Retirement System of Texas (TRS), a $150 billion pension fund serving over 1.5 million members. As CIO, Chris oversees and provides strategic direction for the use of technology and information resources that enables TRS to successfully fulfill its mission. As a technology evangelist, he is continually seeking ways to use and exploit technology solutions to increase business efficiencies, drive value and make a positive impact for the members of TRS.

Chris holds a M.B.A. in Management Information Systems at St. Edward's University and a B.B.A. in Computer Information Systems and Business Management at McMurry University. Chris also serves as a board member for the national Public Retirement Information Systems Management (PRISM) organization.

Kingsley Swamidoss is the solution architect from DXC Technology. He leads the solution development team for DXC's pension practice.

A Data Science Breakdown

Justin Nguyen - Senior Data Scientist, Sense Corp
Levi Joseph - Data Scientist, Sense Corp

Data Management and Analytics Track
Monday - August 6, 2018 | 10:30 am - 11:30 am
Session Sponsored by: Capgemini
Location: Waterway 7


Purpose

The objective of this session is to provide an introduction to the growing domain of Data Science, including context, insights and industry trends and techniques, and how they can be used to establish and enhance data analytics initiatives in your organization.

Abstract

Keep hearing about artificial intelligence, machine learning and predictive and prescriptive analytics, but not sure how you can apply them to improve your agency’s performance and service delivery?

In this session, we’ll break down these “buzz words” into easily digestible definitions and walk you through several case studies where data science initiatives were used to directly impact program outcomes. We will also walk through an operating model that will help you determine how to start or enhance your journey towards applying advanced analytics in your organization.

Speaker Bios

Justin Nguyen is a Senior Data Scientist with Sense Corp who brings deep data science consulting experience and has a successful portfolio of data science and machine learning projects. His credentials include Graduate coursework in Artificial Intelligence, Machine Learning at Stanford University and a MS/BS in Engineering from Georgia Tech. Prior to joining Sense Corp, Joseph worked with various private sector clients to support deliver effective solutions in the oil and gas, hospitality and internet-of- things industries.

Levi Joseph is a Data Scientist with Sense Corp and specializes in data management projects. He has been involved in predictive and prescriptive modelling in the telecommunications, aerospace, and industrial safety sectors. Levi particularly enjoys integrated analytical approaches that combine disparate techniques to provide more rigorous decision support. He is also interested in data journalism and data ethics and is an amateur soccer statistician in his spare time.

Bringing Intelligent Operations to Texas Medicaid

Michael Berke - Deputy Director of Client Services, Accenture
PJ Fritsche - Director, IT Applications, Medicaid & CHIP Systems, Texas Health & Human Services
Andrea Daniell - Senior Service Delivery Operations Manager, Accenture

IT Staffing and Organizational Models Track
Monday - August 6, 2018 | 10:30 am - 11:30 am
Session Sponsored by: Catapult Systems
Location: Waterway 6


Purpose

Describe how Intelligent Operations (Automation) has streamlined and improved daily operations at Texas Medicaid, a large State program.

Abstract

The future belongs to intelligent operations. Advanced automations like Artificial Intelligence (AI) and Robotic Process Automation augment and enhance human decision-making to bring about a new level of agile operational excellence. Accenture and Texas Health and Human services have partnered together to bring AI and RPA into our daily Operations for Texas Medicaid.

Contact Center Agent Assist: The Agent Assist in the Contact Center improves the consistency and accuracy of responses given to providers and clients, as well as to reduce call times and ticket escalations by providing an intelligent, learning one-stop shop.

Claims Advisor: Today, the adjudication process for suspended claims is highly manual and variable. Using AI, the Claims Advisor is a tool that will enable claims specialists to review and disposition claims in a more consistent, efficient manner.

Provider Enrollment Robotic Process Automation: There are number of processes where operations users have to log on to external systems to validate information related to Medicaid during the Provider Enrollment Process – such as the validation of Medicare information. Using RPA, the process has been completely automated by through algorithms to identify and validate Medicare enrollment from the CMS maintained website.

Speaker Bios

P.J. Fritsche is the Director, Medicaid/Children’s Health Insurance Program (CHIP) Systems in the Information Technology - Applications Division for Texas HHSC. She manages and provides leadership for Medicaid/CHIP applications which include IT oversight of the Medicaid Management Information System and Enrollment Broker contracts, providing technical support to other contracts, in-house developed and maintained Medicaid applications. She serves on internal governance boards and works across the agencies comprising the Texas HHS Enterprise. Ms. Fritsche is a career HHSC employee, having proudly served the people of Texas in several capacities

Andrea Daniell has been supporting Texas HHSC Medicaid in key leadership roles since 2008 and brings a wealth of knowledge of the HHSC benefit programs and policies. Andrea has a Master’s Degree in Health Services Management, along with 20 years of experience with the Texas Medicaid program. She has successfully led large teams in Provider/Recipient Management and has championed changes in Medicaid process, which have resulted in a better provider and client experience.

Michael Berke is a Deputy Director of Client Services with Accenture. Michael is responsible for managing projects from solution development and has more than 17 years of experience in the design and implementation of large-scale systems, ten of which have been spent supporting State of Texas Eligibility and Medicaid programs.

Cyber Security and Risk Management: How To Protect Your Agency in a Dynamic and Transformational Public Sector World

Moderator
Paul Brandenburg
- Business Development Manager State and Local Government, Dell EMC

Panelists
Shirley Erp
, CISSP, CISA, PMP, Chief Information Security Officer, State of Texas Health and Human Services
Andy Bennett, Deputy Chief Information Security Officer, State of Texas Department of Information Resources
Robert Myles, CISSP, CISM, Director Business Development State and Local Government West, Dell EMC RSA Security Division

Security and Risk Management
Monday - August 6, 2018 | 10:30 am - 11:30 am
Session Sponsored by: SalesForce
Location: Montgomery C


Purpose

Discussion of the Challenges of Cyber Security in the Public Sector from real Security practitoners from the State of Texas and Dell Technologies and how they are addressing their security strategies to impede attacks and assist employees, agencies, and customers.

Abstract

The #1 Priority for State and Local CIO’s is Cybersecurity and Risk Management. This highly energized panel will consistent of public officials from the State of Texas and Subject Matter Experts from Dell Technologies. They will discuss the internal and external challenges in today’s Cybersecurity arena. Real case studies and experiences will be discussed outlining proactive solutions to securing your data and information from ever growing threats to IT Systems, Processes, Infrastructure, and Software in the Public Sector and State of Texas.

Speaker Bios

Paul E. Brandenburg is an industry strategist for the State and Local Government sector at Dell. He is responsible for monitoring and understanding the public sector market and providing counsel to Dell on how to support state and local government organizations through innovative technology and solutions. Paul has been in city government for 26 years, and has served in City Manager and City Administrator roles for six different cities including Georgetown, TX and Germantown, Waunakee, and Wauwatosa in Wisconsin.

Shirly Erp currently serves as the Texas Health and Human Services (HHS) Enterprise Chief Information Security Officer (CISO). She has over 20 years of Information Security/Cybersecurity experience in the federal, state, corporate, and education sectors. Shirley holds an M.S. in Information Systems Technology Management from Texas A&M University-Commerce and a B.S. in computer science. Shirley is also a Certified Information Systems Security Professional (CISSP), a Certified Information Systems Auditor (CISA), and a Project Management Professional (PMP). Before joining HHS, she served as Assistant CISO for the University of Texas System that includes 15 universities.

Andy Bennett is a boot wearin’ native Texan who serves the State of Texas as the Deputy Chief Information Security Officer. He has a diverse IT background covering 21+ years of experience in roles across the enterprise and in a variety of sectors including government, banking, higher education, applied research, oil and gas, law enforcement, Fortune 500 consulting services, and more. He specializes in incident response, investigations, and change efforts and has a passion for security.

Robert Myles a highly accomplished thought leader, Robert consults with State & Local Government professionals across North America, advising on strategies for security architecture, technology, information and cyber security. His documented expertise comes from over thirty years of experience, including a previous 15-year career as a Chief Information Security Officer, across information technology, regulatory compliance, healthcare, and manufacturing in a broad spectrum of industries.

Acknowledged for his ability to relate conceptually as well as technically, Robert is a retired commissioned officer from the U.S. Coast Guard, holds certifications as both a Certified Information System Security Professional (CISSP) and as a Certified Information Security Manager (CISM).

Tuesday - August 7, 2018 | 10:30 am - 11:30 am


DIR Shared Services: Providing a Safe Path Through the evolving IT Wilderness

Moderator
Chad Lersch
- Director, Enterprise Strategic Sourcing, Department of Information Resources

Panelest
George Rios
- CIO, Texas Parks & Wildlife
Lisa Petoskey - Deputy Director, Information Technology at Office of Attorney General, Child Support Division, Office of Attorney General
Bryan Lane - CIO, Department of Public Safety

Cloud Services Track
Tuesday - August 7, 2018 | 10:30 am - 11:30 am
Session Sponsored by: box
Location: Waterway 6


Purpose

Will provide an overview of DIR Shared Services and the future of IT, including the future of cloud services in the program and how that will complement the changing nature of IT from current server centric environments to dev/ops and ultimately server-less technology.

Abstract

As DIR strives to establish Shared Services that will complement the future of IT Services, DIR recognizes that as raw compute becomes more commoditized, it must establish a more holistic ITaaS to support the core mission of DIR’s customers and their respective business units. In doing this, DIR will build services around the Application Decision and Design Framework (ADDF), the Legacy Modernization Guide, and the Application Portfolio Management (APM) tool to evolve IT into a true ITaaS by which DIR provides services that directly address the business needs and/or applications that directly inform the success of our customers’ in attending to the needs of citizens. DIR will moderate a panel discussion around how delivery of infrastructure services should be simplified and aligned with the current and future needs of our customers. Moreover, the panel can explore specific needs of how the Legacy Modernization Guide can be leveraged to plan for future services within the DCS Program that will drive the modernization of DIR customers’ environment and simplify their consumption of IT. We can speak to what the individual customers on the panel needs are and how those needs might be met through the next gen DCS program and DIR’s growing Shared Services portfolio. This would include business analytics, edge computing to support IoT, blockchain, software defined network and a true enterprise WAN, along with private and public cloud.

Speaker Bios

Bio Coming soon.

DIR Blockchain Proof of Concept

Eduardo Marquis - Business Analyst, DIR
Steven Pollard - Network Administrator, DIR

Data Management and Analytics Track
Tuesday - August 7, 2018 | 10:30 am - 11:30 am
Session Sponsored by: Capgemini
Location: Waterway 7


Purpose

Share DIR's journey with Blockchain Technology.

Abstract

Blockchain is an emerging technology with a number of beneficial attributes that has caught the attention of  both the Private and Public Sector. There are a number of popular use cases for government and financial organizations which are good candidates for a Blockchain.  Blockchain is complex and several of its benefits are in the areas of data security, efficiency and cost savings.

To assess the potentials of this technology, DIR is performing a low risk proof-of-concept (POC) by selecting an asset tracking use case for our external customers that will allow for the provisioning of licensed access to Security Issue remediation information and training on a temporary basis, tracking the usage of those licenses via “Smart Contracts”, for the timely releasing of those licenses, and then the reassignment of those licenses to other agencies and users.  DIR would like to present our research, journey, decisions, and Lessons Learned for the benefit of other agencies that may be contemplating investing in this emerging technology. 

Speaker Bios

Eduardo Marquis is a BA with the Department of Information Resources (DIR). He has been with State Government in the public sector for the past 8 years. Prior to DIR he spent most of his career in the private sector. He started with IBM and Motorola in the Semiconductor Industry where he designed Factory Automation Solutions. He then joined Applied Materials in the Semiconductor Equipment Manufacturing Industry where he innovated the design of High End Automation Solutions. He eventually joined Dell in the computer industry where he spent several years designing Business Intelligence Solutions and expanding IT Services oversees in India.

He currently works for the IT Services (ITS) division of DIR and is primarily responsible for IT Governance and Compliance with Internal Audit (IA) as we prepare for the next round of Sunset Reviews. He is also involved in Technology Evaluations and Proof of Concepts of emerging technologies to ensure we remain current as a technical organization and he coordinates process improvement initiatives for IT.

Steven Pollard - Network Administrator, DIR. Bio Coming Soon.

The Agile Hatfields and the Waterfall McCoys in TRS TEAM Program

Christi Holman - Director of Information Systems Support & Development, Teacher Retirement System of Texas
Jay Masci - President, Provaliant Retirement, LLC

IT Staffing and Organizational Models Track
Tuesday - August 7, 2018 | 10:30 am - 11:30 am
Session Sponsored by: Catapult Systems
Location:Waterway 8


Purpose

The presentation describes how the Agile Hatfields and the Waterfall McCoys put aside their differences to work together in TRS' modernization effort.

Abstract

In the backwoods of TRS’ multi-year legacy modernization program called TEAM, the “Agile Hatfields” and the “Waterfall McCoys” have set aside their differences and are working together successfully on this huge effort. As part of the TEAM Program, TRS is modernizing its pension systems, health insurance systems, implementing a new customer relationship management solution and integrating all of these components together. This presentation covers how TRS tackled this long-standing feud and how we integrated our agile development efforts with the more waterfall-like methodology of our implementation vendor. We’ll see how we weave together user stories and sprints that the “Agile Hatfields” know and love with the requirements and milestones the “Waterfall McCoys” depend upon. We’ll cover the tools and processes we use to manage and integrate these efforts, discuss the value of a scrum of scrums with multiple teams, and talk about the challenges we encountered along the way.

Speaker Bios

Christi Holman is the Director of Information Systems Support & Development / Green Team at the Teacher Retirement System of Texas (TRS) where her team supports the TRS annuitant legacy applications and is developing the new Health Insurance Line of Business (HILOB) application. Christi began her career at the Texas Department of Transportation working in IT positions including development, DBA, technical support, and management/director roles of technical support, data administration, DBA, and IT security. She has worked in IT at TRS for 10 years as a DBA and development manager. Christi graduated from the University of Texas at Austin with a BA in math and is an alumni member of the Executive Leadership for Information Technology Excellence (ELITE) program Class VI – 2012.

Jay Masci is the President of Provaliant Retirement, LLC, an oversight and project management firm specializing in the public pension industry. Provaliant is a leading service provider assisting public pension systems with strategic planning, RFP development, oversight, IV&V, and program and project management. Jay is a certified Project Management Professional (PMP) who has over 25 years of experience with large-scale systems development projects, with 15 years of in-depth experience in public retirement systems projects. Jay was previously the Director of Business Services with a dot-com company in which he led a nationwide implementation team of over 100 staff to provide implementation, on-site training and data conversion. Jay started his IT career with Electronic Data Systems (EDS) upon graduating with a Bachelor of Science in Computer Information Systems from the DeVry Institute of Technology. He has appeared on The Next Wave television series, with host Leonard Nimoy, as a Project Management subject matter expert and has co-hosted a weekly radio show, “Living with Technology”, on KFNX in Phoenix, AZ.

Cyber Security and Risk Management: How To Protect Your Agency in a Dynamic and Transformational Public Sector World

Ben Soto - Director of User Support Services, Texas A&M University Corpus Christi
Lionel Cassin - Information Security Officer, Texas A&M University Corpus Christi

Security and Risk Management Track
Tuesday - August 7, 2018 | 10:30 am - 11:30 am
Session Sponsored by: SalesForce
Location: Montgomery C


Purpose

Learn how multi-factor authentication, workstation encryption, and securing lateral account movement can be implemented at your organization.

Abstract

In todays environment, IT professionals are met with a constant barrage of evolving security threats. Learn how Texas A&M University Corpus Christi approached securing its IT resources. We will cover how we protect our accounts from external attacks, minimize threats to our workstations due to compromised credentials, and protect data from loss and physical theft.

Speaker Bios

Ben Soto is the Director of User Support Services at Texas A&M University. Over his 22 year span at the institution he has served in multiple roles in the IT organization. These include desktop support, helpdesk support, lab coordinator, and manager of classroom computing. He currently oversees Technology Support Services, Service Desk, and Learning Spaces departments.

Lionel Cassin - Information Security Officer, Texas A&M University Corpus Christi. Bio Coming Soon.

Tuesday - August 7, 2018 | 1:00 pm - 2:00 pm

Leveraging Cloud Services to Increase Efficiency: A Cross-Agency Perspective

Barb Taylor - Enterprise Account Executive, DocuSign
Jerry White - HR Director, Texas Workforce Commission
Rudy Montoya - CIO, Texas Office of the Attorney General
Heather Hall - Director of Technology Business Services, Texas Workforce Commission

Cloud Services Track
Tuesday - August 7, 2018 | 1:00 pm - 2:00 pm
Session Sponsored by: box
Location: Waterway 6


Purpose

This presentation will illustrate the benefits of transitioning from paper-based to digital processes to improve efficiency of internal processes and create a better citizen experience, using examples of innovation across agencies.

Abstract

Are you asking employees or citizens to fill out paperwork with information you already have? Manually routing forms over email, fax or paper with no visibility into who has reviewed them? Re-keying information from one form into other systems? Paperwork has been a foundational element of public service - from business registrations, applications, and child services - not to mention internal forms such as new hire paperwork, contracts, purchase orders, and timesheets. These paper-based processes are responsible for significant costs, delays, and poor citizen experiences.

Trusted cloud technologies are empowering agencies to increase the efficiency of core business processes – an imperative in light of limited budgets available for innovation.

In this session, the Office of the Attorney General will review their journey of digitizing key processes and transactions by leveraging cloud technologies. OAG will highlight best practices for digital transformation, including how the agency began with internal workflows as an initial step to gaining confidence with new technologies before expanding to citizen-facing interactions. We’ll also hear about innovation from the Texas Workforce Commission, who has accelerated employee onboarding with a simpler, more secure HR solution fitting for today’s modern workforce.

Speaker Bios

Barb Taylor partners with Texas agencies and departments to digitize key processes that enable better citizen service while also improving productivity, security, and trust. She has worked with leaders across the state as well as major metropolitan areas to implement leading technologies that enable them to achieve their strategic imperatives, save money, and delight customers.

Jerry White serves as the Director of Human Resources at the Texas Workforce Commission, a position he has held since December 2015. He is a customer-focused leader and staffing strategist who aims to reinvent and simplify core processes for TWC staff, so that they can improve the efficiency and quality of workforce development services for the citizens of Texas.

Rudy Montoya became the Office of the Attorney General’s Chief Information Officer in 2012, after holding IT positions of increasing responsibility over his 25 year career with the agency. He focuses his teams on delivering technology solutions that enhance the OAG’s ability to execute business strategies. As CIO, he oversees the IT systems for both the Child Support and Admin & Legal divisions supporting over 4,200 staff.

Montoya has participated in several technology workgroups, including DIR’s IT Leadership Committee, the State Data Center Advisory Committee, Strategic Telecommunications Plan for State Government Services, the State IT Strategic Plan, and the National Association of Attorney General’s IT Conference Committee. He also is the President-elect of the Texas Association of State Systems for Computing and Communications. He has also been very active in the Austin community, where he served 11 years on the Austin ISD School Board. He also served as a director of the Texas Association of School Boards and is a past participant of Leadership Austin. In 2006, Rudy was recognized by Austin Under 40 as "Austinite of the Year." Rudy is a graduate of Texas A&M University.

Heather Hall is the Director of Technology Business Services at the Texas Workforce Commission, where she provides guidance and direction to the Technology Business Services team and oversees activities ranging from project management to technology purchasing guidelines and support. She is focused on optimizing the agency’s efficiency and effectiveness while ensuring compliance with contracting and project management guidelines. In addition, Heather is responsible for developing, distributing, supporting, enforcing, and integrating best practices and consistent standards across the organization. She works collaboratively with business leaders to ensure goals are aligned and needs are met.

Mission Focused Analytics for Rapid Data Discovery

Savita Raghunathan - Principal , Deloitte Consulting LLP
Amy Hauck - Deputy Administrator ICT, Department of Public Safety

Data Management and Analytics Track
Tuesday - August 7, 2018 | 1:00 pm - 2:00 pm
Session Sponsored by: Capgemini
Location: Waterway 7


Purpose

Rapid data discovery helps state and higher education agencies make insightful, data decisions faster than ever before with an acute focus on their mission.

Abstract

Most organizations find it extremely difficult to understand hidden relationships in their data that are critical to the agency's mission. It is time consuming and sometimes impossible to analyze, discovery patterns and determine insights from disparate data sources.

The Texas Department of Public Safety's Intelligence and Counterterrorism (ICT) Division is tackling these challenges in a transformational manner. They are using the a modern data platform with sophisticated graph visualizations that is helping the Department focus on their mission to keep Texans safe.

 

Speaker Bios

Savita Raghunathan is a Principal with Deloitte Consulting serving multiple Texas state government agencies such as the Health and Human Services Commission, Department of Public Safety and Department of Information Resources for over a decade. She leads large scale technology transformation projects while driving innovation with state government agencies.

Amy Hauck currently serves as the Deputy Administrator of the Intelligence and Counterterrorism Division, Texas Department of Public Safety, where she is responsible for a broad portfolio including appropriate technology acquisition, and analytical training, standards, and professional development. Specifically, this effort includes executing the TxDPS Intelligence Analyst Professional Development Program, which was designed and built to provide a common, multi-tiered, training experience for all law enforcement analysts in the State of Texas. Additionally, Ms. Hauck is the Assistant Commander of the Texas Joint Crime Information Center, TxDPS, which is the state-level fusion center for Texas. The TxJCIC is a 24/7 unit that works with federal, state, regional, and local law enforcement and serves as the state repository for homeland security information and incident reporting. It provides real-time intelligence support to law enforcement and public safety authorities, and consolidates information and data on suspicious activities and threats from all jurisdictions and disciplines as well as the public. From 2002-2008, Ms. Hauck served as an Intelligence Analyst with the United States Navy. She has a Bachelor’s degree in Intelligence Studies and a Masters of Public Administration.

Leveraging a Digital Workforce to support Human Productivity: The Robotic Process Automation (RPA) Journey at TxDMV

China Widener - Principal, Deloitte
Daniel Avitia - Director, Texas Department of Motor Vehicles

IT Staffing and Organizational Models Track
Tuesday - August 7, 2018 | 1:00 pm - 2:00 pm
Session Sponsored by: Catapult Systems
Location: Waterway 7


Purpose

This presentation will showcase how the TxDMV took the concept of a digital workforce from idea to innovation – we will discuss the TxDMV’s robotics roadmap, lessons learned, and provide a demonstration of a bot hard at work.

Abstract

In January 2018, Texas Department of Motor Vehicles (TxDMV) partnered with Deloitte Consulting to build ELI, one of the first public-sector process robots, or ‘bots,’ in the state of Texas. The Building a Digital Workforce to support Human Productivity: The Robotic Process Automation (RPA) Journey at TxDMV presentation will detail this journey and how it can be applied to other challenges that free up staff to focus on other business activities.

Facilitated by TxDMV Division Director Daniel Avitia and Deloitte Public Sector RPA Leader China Widener, this session will offer a firsthand account of how an idea was transformed into robotics innovation. The first part of this presentation will provide state agency and higher education leaders the opportunity to learn more about what RPA is, what a typical RPA roadmap looks like, and how this roadmap translates into reality. The second part of the presentation will showcase a demonstration of a real bot, give state agency and higher education leaders an opportunity learn more about how RPA can be applied to their agencies, and offer the audience the chance to engage with our speakers in Q&A.

Speaker Bios

China Widener is an Austin, TX based Principal at Deloitte Consulting, focused on Public Sector-State and Local Government and Higher Education where she leads clients through business transformation and operating model optimization to achieve breakthrough performance. China has more than 25 years’ experience collectively as government leader (COO and CI), in-house counsel and consultant, with 12 years at Deloitte. China currently serves as one of the leaders of Robotic and Cognitive Automation offerings. She leads RPA projects across multiple states including Texas, Ohio, Illinois, and Oregon for Deloitte’s Public Sector practice. China has delivered previous work with the UT System and is the lead for RPA delivery at the Texas State Department of Motor Vehicles.

Daniel Avitia began his journey in state government over 20 years ago. Daniel has held various Directorate and Administrator level positions in Texas State Government Agencies which include University of Texas at El Paso, Texas Department of Assistive and Rehabilitative Services, Texas Health & Human Services Commission and most recently Texas Department of Agriculture. Daniel has focused his professional efforts on strengthening and improving operations, building and administering successful teams and continuously improving processes that better support agency and customer needs. As the Director of the Motor Vehicle Division, Daniel has been the lead client sponsor for TxDMV’s RPA endeavors.

Issues and Solutions to Citizen Alerting and Emergency Communications - Lessons Learned from Hurricane Harvey

Walt Magnussen, Ph.D. - Director Internet2 Technology Evaluation Center, Texas A&M University

Security and Risk Management Track
Tuesday - August 7, 2018 | 1:00 pm - 2:00 pm
Session Sponsored by: SalesForce
Location: Montgomery C


Purpose

This sessions will discuss issues identified and potential solutions n the areas of citizen alerting and emergency communications based upon feedback from leaders from communities in the hurricane impacted areas of Texas during hurricane Harvey

Abstract

On August 25th, 2017 hurricane Harvey hit land as a category 4 and over the next several days Texas experienced 82 fatalities, $125 billion in damage with 207,000 homes damaged and 12,700 homes destroyed. In April of 2018 over 200 community leaders from the impacted communities met in College Station Texas to discuss their pain points related to hurricane Harvey.

Two topics discussed were citizen alerting and emergency communications. The lessons learned from these discussion were documented and from these lessons the ITEC at TAMU developed a group of integrated solutions that could be implemented that could support communities, schools and state agencies located in the hurricane impacted regions.

These solutions include cellular broadcast alert notifications (IPAWS), PBS station video datacasting, a common situational awareness platform and deployable backup FirstNet public safety broadband trailers. The solution would include communications kits distributed to all eligible communities, a web portal for inputting FEMA approved emergency messages to impacted communities into the cellular network, training and annual testing.

Speaker Bios

Dr. Walt Magnussen has been the Director at the TAMU ITEC for 14 years. He has 16 years experience in public safety communications involving NG 9-1-1 and the public safety broadband network (FirstNet). The ITEC has been involved in communications projects funded by the US DoT, DHS Science & Technology, DHS Office of Emergency Communications, US DoJ, US Department of Commerce, the State of Texas and Canadian Homeland Security.

The ITEC has become the nations leading academic public safety communications research facility. The ITEC has done hundreds of presentations and dozens of publications.

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