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TASSCC Annual Conference Graphic 2017

Compliance Track Cybersecurity & Information Security Track IT Strategy and Roadmap Track Service Delivery Strategies Track Featured Track
Sponsored by: PMCS Services

Location - Rio Grande West
Sponsored by: VMware


Location - Rio Grande East



Location - Rio Grande Center



Location - Live Oak



Location - Pecan Room

Monday, August 7, 2017

10:30 am


Contract Fabulous: Planning for success and preventing your contracts from going over the hill

Amanda Arriaga - Chief Administrative Officer, Texas Department of Public Safety
Jessica Ballew - Deputy Assistant Director, Texas Department of Public Safety

Location - Rio Grande West

Purpose:

To discuss new contract regulations and how best to plan solid contracts that meet the business need within those guidelines.

Abstract:

State contracting remains a hot topic in the media and with the Texas State Legislature. The oversight and regulations are constantly being tweaked, and agencies need guidance on how to interpret the regulations and translate or incorporate them into best business practices that generate solid contracts that meet organizational needs.

Speaker Bios:

Amanda Arriaga is the Chief Administrative Officer at the Department of Public Safety, overseeing the functions of Human Resources, Facilities, Procurement & Contracts and Enterprise Projects. She is a Director of the Austin Bar Association and Past President of the Austin Young Lawyer’s Association. Amanda earned her BBA in Management from Texas A&M University and a J.D. from the University of Texas School of Law. She has served as Governor Rick Perry’s Special Assistant for Homeland Security and Border Affairs and DPS Chief of Government and Media Relations.

Jessica Ballew is the Deputy Assistant Director for Policy and Planning at the Department of Public Safety. Jessica has a B.S. in Communications through Arizona State University and will complete her Masters in Operations Management from the University of Arkansas in May 2017. She is responsible for the agency’s enterprise project and portfolio management office, contract management, and procurement. She also has an extensive background in applications development and support, managing information technology projects, business and process analysis, and portfolio management.


Tackling TAC 202 & 216

Monica Brown - General Manager, Direct Line To Compliance, Inc.
Michael Adeeko - Chief Technology Officer, Direct Line To Compliance, Inc.

Location - Rio Grande East

Purpose:

Utilizing a defensible methodology to achieve real-time compliance to TAC 202 and 216 in an ongoing program.

Abstract:

There are five steps to tackling TAC 202 and 216 in a way that do not require that you reinvent the wheel every year, ensuring that you are prepared with the right information in the event of security issues and audit reviews that check compliance for completeness and accuracy. Step 1: Address the Scope: Every organization and department has technical environmental differences in size and applicability which will impact the way that compliance can approached and measured. These variances should be taken literally from the standard as opposed to an interpreted view. Step 2: Select the Methodology for Compliance: The methodology selected should be geared toward the actual content of the standard, in a way that is patternistic towards any input that you may have. This will ensure repeatability and consistency of process for any reviewer that subjects the method and content to a test. Step 3: Locate the Evidence: The evidence of compliance must be discovered in existing systems and documents, or determined to be non-existent, in which case the evidence must be designed created and noted in procedures for maintenance during regular intervals. Without measurable evidence, compliance cannot be proven. Step 4: Automate the Compliance Process: While a manual process is acceptable, and automated process is more reliable, consistent, and less prone to violations of the process that demonstrates proper security risk management. Step 5: Monitor the Compliance Process in Real-Time: Real-Time monitoring requires that every element of monitoring attributes have been analyzed and approved by internal subject matter experts. Though trust might exist in a verbal report, the immediate verification of those reports is a very powerful position to have under intense scrutiny.

Speaker Bios:

Monica Brown bio coming soon.

Michael Adeeko is the Chief Technology Officer of Direct Line to Compliance, Inc. (DL2C). His ingenuity and solution driven nature inspired him to develop and produce two innovative compliance software tools, ColorCodeITTM Suite for one-touch compliance submissions, and ChameleonDocs for form and document analytics enabled by web portals and email campaigns. Michael holds several certifications and memberships with ISACA (Information Systems Audit and Control Association); ISSA (Information Systems Security Associations); SE APDA (South Eastern American Power Dispatcher Association); Infragard (Houston Chapter). He is an alumnus of The University of Texas at Austin and Texas Southern University.


Using Agile Methodology to Support the New Texas Higher Education Strategic Plan

Stacie Jakle - Business Relationship Manager, Texas Higher Education Coordinating Board
Samuel Chen - President, Ambonare Inc.

Location - Rio Grande Center

Purpose:

In this presentation we will explain how the project team used agile to create a faster feedback cycle throughout the system implementation, improve business engagement and customer satisfaction, maintain visibility and flexibility, and deliver the right product to our business stakeholders.

Abstract:

Texas is one of the fastest growing states in the nation. The new higher education strategic plan, 60x30TX, aims to position the state among the highest achieving states in the country and maintain its global competitiveness. The overarching goal of the plan is that 60 percent of young adults in Texas will hold some type of postsecondary credential by 2030. In order to support the ambitious goals outlined in the 60x30TX plan, the Texas Higher Education Coordinating Board adopted the agile methodology, collaborated with Ambonare and successfully launched a redesigned Higher Education Accountability System, which focuses on measures of 60x30, Completion, Marketable Skills and Student Debt at public higher education institutions in Texas. In this presentation we will explain how the project team used agile to create a faster feedback cycle throughout the system implementation, improve business engagement and customer satisfaction, maintain visibility and flexibility, and deliver the right product to our business stakeholders. We will also share with the audience the lessons learned and give recommendations on how other state agencies and higher education institutions may benefit from our experience.

Speaker Bios:

Stacie Jakle is a native Texan and graduate of the University of Texas at Austin with degrees in Mathematics and Computer Science. She started her career as a Systems Programmer for Data General in Austin and later moved to Dallas, then Houston, as a Systems Engineer. Stacie left to work for Texaco Inc. as a DBA before being lured back to Austin by Dell Computer Corp. . She worked for ten years starting as a Project Manager in System Integration and leaving as a Senior Manager reporting to the VP of Information Technology Services. Stacie retired from Dell to raise her four children, but remained active as a partner and Vice President of Just Four Friends, Inc., President of Lake Austin Chapter of National Charity League, Inc., and partner in South Congress Distillery. During this time, Stacie also earned her 4th-12th grade teaching certification in Mathematics and taught 7th Math and 8th Algebra in RRISD and LTISD. When her youngest child graduated, Stacie returned to work in the Information Technology area to revitalize her technical skills. She now enjoys her role at THECB as a Business Relationship Manager working with business users and software development teams in an Agile environment.

Samuel Chen is a senior software professional with solid technical background and project management skills on application development and IT service delivery. He leads multiple software engineering teams at Ambonare to deliver high-quality application services to customers in both public and private sectors. Samuel is practitioner of agile software development methodology and has applied agile practices towards a variety of application development projects. Prior to Ambonare, Samuel managed software development teams at Dell, and launched global online products for all segments of Dell commercial customers.


From Paper to the Cloud: How eLICENSING is Changing the way TxDMV Does Business

Eric Obermier - Chief Information Officer, Texas Department of Motor Vehicles (TxDMV)
Daniel Avitia - Director, Motor Vehicle Division, Texas Department of Motor Vehicles (TxDMV)
Josh Marcus - Sr. Manager, Deloitte

Location - Live Oak

Purpose:

This presentation will demonstrate how a cloud-based eLICENSING solution has significantly improved the customer experience and business operations of TxDMV as it relates to the motor vehicle industry licensing and enforcement functions of the agency.

Abstract:

In recent years TxDMV faced a number of technical, organizational and process challenges as it related to its motor vehicle industry licensing and enforcement functions. The legacy application lacked integration across divisions, it was fragile, and applying policy or legislative changes was time consuming and error-prone. Processes were manual and paper-based, requiring customers to fill out complex paper applications which were mailed and routed through multiple divisions. There was a clear need to implement a modern, customer-focused application that would streamline operations and increase efficiency. The solution came in the form the eLICENSING which was deployed in February 2017. eLICENSING supports end-to-end motor vehicle business licensing and enforcement from the Salesforce ‘Government Cloud.’ A number of Salesforce ‘apps’ provide capabilities for geospatial mapping, correspondence generation, and digital signatures, among others. The solution features 24-hour self-service access to licensees for application, amendment, and payment processes which has resulted in faster turnaround of customer transactions, elimination of redundant work, and near elimination of paper. When needed, license specialists are able to assist customers online in real-time reducing the need for re-work.

Speaker Bios:

Eric Obermier serves as the Chief Information Officer of the Texas Department of Motor Vehicles. In his role, he oversees the IT Services Division of consisting of 92 employees and additional contract staff, providing information technology services and support for all agency staff, as well as maintenance and support of major TxDMV systems and technologies serving our external customers. Eric has over 20 years of IT experience, with 11 years of state service at the Employees Retirement System of Texas (ERS) before joining the Department of Motor Vehicles in April 2013. While at ERS, Eric served as the Assistant Director of Information Systems where his responsibilities included strategic planning, IT budgets, and daily operations of the IT department. Prior to his state service, Eric worked in the private sector with the majority of his experience coming from supporting call center/credit card operations for First USA/Chase Bank where he served as the Regional Manager of IT for the southwest region. Prior to First USA/Chase Bank, Eric worked as a contractor at IBM. Eric earned a bachelor’s degree in Computer Science with a minor in Management from Texas A&M University. He is a graduate of the Governor’s Executive Development Program, Class XXXI.

Daniel Avitia serves as the Director of the Motor Vehicle Division. In this role he oversees the licensing and regulation of the motor vehicle dealer industry. The Motor Vehicle Division is composed of licensing specialists, attorneys, and administrative staff. A native Texan, Daniel Avitia began his journey in State Government over 20 years ago. Avitia has held various Directorate and Administrator level positions in Texas State Government Agencies which include The University of Texas at El Paso, The Texas Department of Assistive and Rehabilitative Services, The Texas Health & Human Services Commission and most recently The Texas Department of Agriculture. Avitia has focused his professional efforts on strengthening and improving operations, building and administering successful teams and continuously improving processes that better support agency and customer needs. Avitia is a graduate of The University of Texas at El Paso and possesses a Bachelor of Arts degree with a concentration in Legal Reasoning as well as a Master’s degree in Public Administration. Avitia is also a graduate of the Governor’s Executive Development Program and the Texas Health & Human Services Executive Leadership Program.

Josh Marcus is a Senior Manager in Deloitte’s public sector practice. He recently served as the Project Manager for the eLICENSING implementation at TxDMV. Josh has over 16 years of technology experience including developing web applications that are easily-used and intuitively-designed to increase user satisfaction, reduce implementation time, and minimize ongoing training costs. He also has experience leading technology strategy and modernization projects to refactor mainframe applications, reduce operating costs, and enable new business capabilities. Josh has also worked as a Java developer and technology manager in the higher education industry developing fundraising management systems.


Agile Projects - A Day in the Life of an Agile Team

Michael Kennedy - Director of Public Sector Sales, Catapult Systems
Cory Wilburn - Chief Information Officer, Texas General Land Office
Sidney Atkinson - Director of Application Services, Catapult Systems

Location - Pecan Room

Purpose:

Attendees will experience a day in the life of an Agile project team and learn the terms, tools and techniques in a highly interactive and entertaining session.

Abstract:

If you want to learn more about Agile Projects, this is your session to be informed and entertained. Come learn from seasoned agile experts in a highly interactive stage play style session which will cover the terms, tools and techniques used by agile teams. You will leave this session understanding not just the what, but also the why and how of: picking a good project for agile, contracting for agile with the DIR, integrating business stakeholders into the agile process, the terms tools and techniques used on a daily basis by experienced agile teams and how to manage agile projects for success.

Speaker Bios:

Michael Kennedy bio coming soon.

Cory Wilburn serves as the Chief Information Officer and Information Resources Manager for the Texas General Land Office (GLO). As CIO, Cory is responsible for all aspects of information technology strategic planning and operations in support of these missions. His team delivers 75% of their projects using Agile methodologies and aligns the agency’s technology resources to support current business goals, while providing innovative solutions that drive continuous improvement of mission performance.

Sid Atkinson is an eleven year veteran at Catapult Systems. He is the Director of Application Services which is a Agile delivery partnership between Catapult and our Clients. He was a pioneer in applying Agile methodologies to Data Warehousing and Business Analytics and has managed the delivery and change in the culture of delivery for some of Catapult's largest clients.


Compliance Track Cybersecurity & Information Security Track IT Strategy and Roadmap Track Service Delivery Strategies Track Featured Track
Sponsored by: PMCS Services

Location - Rio Grande West
Sponsored by: VMware

Location - Rio Grande East
Sponsored by: Your Logo Here

Location - Rio Grande Center
Sponsored by: Your Logo Here

Location - Live Oak
Sponsored by: Your Logo Here

Location - Pecan Room

Tuesday, August 8, 2017

10:30 am


A Roadmap for Project Success: 40 Key IT and Business Lessons Learned From TRS’ TEAM Program

David Cook - Director of Project Management Office, Teacher Retirement System of Texas
Jay Masci - President, Provaliant

Location - Rio Grande West

Purpose:

To celebrate 40 years of TASSCC, we’ll provide 40 key lessons learned from our multi-year project, in a fast-paced, modified Pecha Kucha format with takeaways and examples that can help other Texas agencies as they undertake both big and small projects of their own.

Abstract:

When we fail to learn from our own mistakes or those of others, we tend to repeat mistakes. Undertaking large scale projects provides plenty of opportunity to learn from mistakes. Focusing on lessons learned is an effective way of transferring valuable project knowledge, the good, the bad and the ugly. Our lessons learned, and key takeaways cover the full life cycle of TRS’ Enterprise Application Modernization or TEAM Program, a multi-year $100+ million dollar project. From the initial planning of a Roadmap, RFP development and vendor selection to the critical aspects of execution and deployment; we’ll share what we learned and what we continue to learn today. Our program required 5 RFPs, involves 6 vendors and over 300 internal business and technical resources. We’ll also share the challenges of using both iterative waterfall and Agile methodologies within the same project.

Speaker Bios:

David Cook is the Director of Project Management Office for the Teacher Retirement System (TRS) of Texas. TRS is the largest public retirement system in the United States, serving more than 1.4 million people. TRS has been awarded “Top Workplace” by the Austin American-Statesman (2012-2016). Before joining TRS, David was the Director of Application Development in ITS at the University of Texas at Austin where he had over 20 years of experience in information technology in higher education. David also has served as a member of the TASSCC Board for 8 years, and is frequently the first person on the dance floor at the TASSCC Annual Conference.

Jay Masci is the President of Provaliant Retirement, LLC, an oversight and project management firm specializing in the public pension industry. Provaliant is a leading service provider assisting public pension systems with strategic planning, RFP development, oversight, IV&V, and program and project management. Jay is a certified Project Management Professional (PMP) who has over 25 years of experience with large-scale systems development projects, with 15 years of in-depth experience in public retirement systems projects. Jay was previously the Director of Business Services with a dot-com company in which he led a nationwide implementation team of over 100 staff to provide implementation, on-site training and data conversion. He also has held a senior manager position with a public pension system line of business solutions provider for several years. Jay started his IT career with Electronic Data Systems (EDS) upon graduating with a Bachelor of Science in Computer Information Systems from the DeVry Institute of Technology. He has appeared on The Next Wave television series, with host Leonard Nimoy, as a Project Management subject matter expert and has co-hosted a weekly radio show, “Living with Technology”, on KFNX in Phoenix, AZ.


Government Data Breaches: Dealing with the Threat From Within

Kristin Hunninghake - VP Strategic Partnerships, GTS
Frosty Walker - CISO, TEA
Paul Steen - VP Global Product Strategy, Imperva

Location - Rio Grande East

Purpose:

To educate the audience that insiders are the biggest threat to stolen data and bring awareness to them on how to identify, protect and meet regulatory compliance and audits.

Abstract:

The worst kept secret in government or higher education security is that the people on the payroll pose the biggest threat to a company’s data. Recent primary research in live environments identified otherwise unidentified insider threat incidents in every environment studied. Join this session to discuss the categories of ‘threats from within’, and the cyber security strategies to help protect your data from human nature. Most insider theft occurs over long periods of time and almost always goes completely unnoticed. This session will review real examples of long-term and large scale insider data theft and the methods used to detect and prevent them, as well as provide a case study for how the Texas Education Agency is leveraging technology to prevent such attacks.

Speaker Bios:

Kristin Hunninghake bio coming soon

Frosty Walker bio coming soon

Paul Steen is the Vice President for Global Product Strategy at Imperva, Inc., a provider of data security solutions. In this role, Paul connects with Imperva’s largest customers around the globe, and helps them understand how to best leverage Imperva’s solutions. He also liaises with the Product Teams to ensure the going forward strategy matches customer requirements and needs. Paul has been with Imperva for over ten years and has managed engineering teams in the US as well as Asia and Australia/New Zealand. Paul has presented on IT security topics at events such as RSA, AusCert, OWASP, AISA, and taught professional security related product certifications in over 35 countries worldwide. Prior to joining Imperva, Paul worked in a variety of technical roles at Check Point Software Technology Ltd., including security engineering and, partner and end-user instruction. Prior to that, Paul lectured on IT security topics at a number of schools and universities around the world.


One Page Strategic Plan

Lisa Petoskey - Deputy Director IT, OAG Child Support
Tina McLeod - Deputy ITS Division Chief, OAG Administrative and Legal
Tina Carkhuff - Executive Partner, Gartner

Location - Rio Grande Center

Purpose:

This presentation will provide an overview of the 'One Page Strategic Plan’ and why you should consider using this tool at your organization.

Abstract:

Agencies and Higher Ed have strategic plans. Unfortunately, most people do not read them. Ever wonder why? State strategic plans range anywhere from 60 to over 300 pages taking one to five hours to read. What if you can boil all of this down to its simplest form and align it with your agency’s purpose and goals? A one-page strategic plan (OPSP) will strip down your strategy to the essentials. If you only have one page, each goal, focus item, project, and metric has to be chosen carefully. There is only room for the most important initiatives, and no room for anything that is not essential to their success. The Office of the Attorney General in partnership with Gartner will share their motivation, process, and outcomes in creating a OPSP. We’ll walk through how to create and use this tool to memorably connect agency/higher ed strategy with IT strategy and position IT as a driver to business innovation.

Speaker Bios:

Lisa Petoskey has worked in Information Technology for over 25 years in both the public and private sectors and currently serves as the Deputy Director for IT for the Office of Attorney General, Child Support Division. Prior to joining Child Support, Lisa served as IT Director for the Texas Water Development Board. She has also worked at the Electric Reliability Council of Texas where she served as the Director of Application services and managed development teams, data warehouse teams and DBAs. Lisa began her career as a developer for the State of Illinois and eventually became IT Manager for both the Illinois Gaming Board and for the Illinois Commissioner of Banks and Trust Companies. Subsequent to working for the State of Illinois, Lisa worked in IT at Northwestern Memorial Hospital in Chicago. She also spent several years at KPMG Consulting where she managed multiple client engagements. Lisa holds a bachelor’s degree in Business Management with an IT concentration and a master’s degree in Management of Information Systems from the University of Illinois. She also holds certifications in project management and ITIL Foundations. She currently sits on the Texas Data Center Services IT Leadership Committee (ITLC) and she currently serves as president elect on the TASSCC (Texas Association for State Systems in Computing and Communication) Board.

Tina McLeod is the Deputy ITS Division Chief for the Office of the Attorney General’s Administrative and Legal Divisions. Here, she provides strategic leadership for IT services at the agency. Her teams are responsible for directing programs, projects, and products from planning through implementation. Initiatives include application modernization, cloud, and infrastructure modernization. Prior to joining the public sector, Tina managed the Production Operations team for Affiliated Computer Sciences (ACS), a subsidiary of Xerox; this group was responsible for the production operations for 58 state and federal government programs. In 2011, she served as the Program Manager for the Federal Department of Treasury, one of Xerox’s largest implementation and Project manager for their Advanced Engineering team. From 2002 to 2011, Tina spent her time as a software engineer and led various teams at IBM. She has a Bachelor’s degree in Computer Science from University of Texas, is a certified Enterprise Architect from Carnegie Mellon University, and a certified Project Management Professional.

Tina Carkhuff brings to Gartner a 20+ year career in State and Local Government, Healthcare and the Transportation industries. She has extensive experience in cost optimization and finance and is known for her attention to detail and superior customer service. She is adept at leading large teams towards successful outcomes and believes that IT should be transparent to end-users. With a strong commitment to public service, Tina served as CIO for the City of Houston. She has consulted in the healthcare industry for McKesson Specialty Health and Texas Oncology as well as holding the position of Director of Infrastructure Services for Memorial Hermann Healthcare System in Houston, Texas. Early in her career she worked for Electronic Data Systems (EDS) as a Program Manager for the team that provided IT services to Continental Airlines. She has extensive experience and expertise in interfacing disparate systems together to improve profitability and efficiency. Tina has a passion for Information Technology and service. She served in the US Army as an Intelligence Analyst and had a ten year career in law enforcement where she implemented the first laptop computers in police cars for her department. This introduction to technology gave her the desire to move into IT as a full time profession. She has a Master of Science degree in Management from Thomas Edison State University in New Jersey. In her spare time, Tina and her husband assist families impacted by Autism in finding appropriate medical and educational services. Together, they donate iPads for special needs classrooms so teachers can provide augmentative and alternative communication apps for non-verbal, Autistic children that are more socially acceptable than larger, more difficult to use assistive communication devices. She is married with two boys and lives in Houston, TX. They both enjoy running half-marathons for charity and cycling in addition to listening to their older son play classical music on his viola.


Data+Design: Making Data Work for Texans

Lisa Richardson - Chief Information Officer, Texas Workforce Commission
Nathan Shetterley - Sr. Director, Data+Design at Accenture
Ed Kelly - Statewide Data Coordinator, DIR
Jodi Ashlock - Information Resources Manager, Texas Department of Licensing & Regulation (TDLR)

Location - Live Oak

Purpose:

Inspire the art of the possible when it comes to the power of data blending (blending data from various agencies) and data visualization (making data useful to Humans - not analysts, data scientists, but regular Texans)

Abstract:

Data+Design: Making Data work for Texans. "Texas is open for Business" Pilot project. This presentation is actually a combination of three State agencies (the form only allowed me to submit one name) Along with DIR, participants include Jodi Ashlock and Randy Nesbitt (Chief Innovation Officer) at TDLR. Lisa Richardson (CIO) from TWC is also involved. This presentation is a collaboration between Accenture, DIR, TDLR and TWC to showcase the value of data blending and data visualization (Data+Design) This presentation is meant to paint the art of the possible with the audience and inspire them to action when it comes to data blending and their own citizen services. The presentation starts with a “Macro” level example of how data+design is working (Haiti example of using data visualization to deliver services to Haiti victims) Our "Texas is open for business" story paints the “art of the possible" and tells a story about a young woman who is preparing to leave the armed forces and looking to expand upon her skills acquired in the army as an electrician in the private sector. She uses the Texas Open Data Portal to make critical decisions about where to relocate after she leaves Ft. Hood and to understand the demand and market for electricians in Texas. The portal blends data from TDLR & TWC (in easy to understand visualizations) to help her understand the market, demand, pay, and other critical factors to help her open her own electrician services business and choose the best location to relocate.

Speaker Bio:

Lisa Richardson is the Chief Information Officer for the Texas Workforce Commission (TWC). The IT Division manages TWC’s IT infrastructure, applications development and support, project management, and web services. Ms. Richardson supports the IT Division with strategic planning, budgeting, legislative analysis, business continuity, and process improvement initiatives. Ms. Richardson is currently Chair of the State Agency Coordinating Committee (SACC) IT Subcommittee and also serves on the TASSCC Board and the Advisory Boards for Texas CIO Academy and the GTC Southwest. Ms. Richardson has over 20 years of service with the State of Texas, including 13 years with TWC and 10 years with the Texas Workers’ Compensation Commission. Previously, Ms. Richardson worked in the public sector as a health care certificate of need researcher and consultant. Ms. Richardson received a Bachelor in Business Administration with an emphasis in Computer Science from the University of Oklahoma and a Master in Public Affairs from the UT LBJ School of Public Affairs.

Nathan Shetterley, Sr. Director of Data+Design at Accenture. Nathan and his team work on blending Data Science and Design Thinking to solve the hardest problems at the largest government agencies and brands in the world. Nathan is an experienced systems integration consultant with a background in Smart Grid and Advanced Metering Infrastructure operations strategy, serving either in Information Technology, Energy Efficiency, or Utility clients roles for most of his career.

Ed Kelly, has over 30 years' experience in business and information technology and currently serves as the Statewide Data Coordinator for the Department of Information Resources (DIR). In his role, he works with agencies and institutions of higher education to collaboratively develop data policies, standards, and best practices to improve data governance and integrity statewide.

Jodi Ashlock is the IT Director/ Information Resources Manager (IRM) at the Texas Department of Licensing and Regulation. Jodi has 18 years’ experience working in IT for the State of Texas in various capacities. She has a great depth of hands-on and management experience. Jodi also worked for the Texas Workforce Commission and Health and Human Services Enterprise IT. In addition, Jodi holds an MBA from St. Edwards and is a certified project management professional, a state of Texas certified contracts manager, and a veteran of the U.S. Air Force.


Socially Fabulous or Fabulously Behind the Trends: How Does Your Social Media Stack Up?

Vanessa Kenon, Ed.D. - Assistant Vice Provost Information Technology, University of Texas at San Antonio
Ben Garcia - Director IT Customer Service & Operations Support, University of Texas at San Antonio

Location - Live Oak

Purpose:

This presentation is designed as a clear review and assessment of institutional Governance, Staffing, Compliance, Strategic Planning, Goals, Mission, Available Tools and Future Trends surrounding today’s growing and foremost form of communication: Social Media.

Abstract:

This session will serve as an interactive critical assessment of the modern communication tools of social media. The audience will leave with not only a checklist to rate where they stand on their social media journey, but also a sample social media plan as a take-away and great insight on their journey to socially fabulous. The session will include live feeds of social media applications from a social media monitoring platform including, a full suite of active social media communication to include Twitter, LinkedIn, Facebook, Yammer, Vimeo, and Instagram to name a few. This presentation will also discuss the Do’s and Don’ts of current social media platforms, including the growing blurred lines between private and institutional presence on social media public spaces. To make sure the participants leave with an Ultra Fabulous Experience, we will look into the social media crystal ball and discuss emerging topics and concerns surrounding social media, based on the current trends of institutions worldwide.

Speaker Bio:

Vanessa Hammler Kenon serves as the Assistant Vice Provost for Information Technology and is responsible for managing the department’s human resources, financial management, training, communications and marketing, and IT faculty advisory committee. She serves as a key academic and technical liaison with UTSA students, faculty, and staff. Dr. Kenon serves on several UTSA committees and organizations supporting student success, community service, academic research, communications, and information technology. She also serves as a lecturer in the College of Education and Human Development’s African American Studies program. Dr. Kenon has worked in higher education positions of instruction, leadership and management in both private and public higher education programs for over 24 years with 22 of those years spent managing educational departments and initiatives directly related to technology. Current UTSA projects for Dr. Kenon include working with UTSA Academic Affairs on continued enhancements to the Degree Works initiative and the Education Advisory Board’s Student Success Collaborative launch as a part of the Bill and Melinda Gates Foundation iPASS project. Her other UTSA projects include University wide faculty and staff Office 365 and Qualtrics training, and a global workplace handbook with Wiley Publishing. Recent conference presentations and facilitator roles include the American Education Research Association (AERA), Microsoft TechEd, the Texas Association of State Systems for Computing and Communications (TASSCC), The International Higher Education Reform Symposium, The Association for College and University Technology Advancement (ACUTA), The New Media Consortium (NMC), The International Society for Educational Planning (ISEP), DubLabs Unifying Mobility Conference, and Educause. Kenon was also recently selected to serve on the Educause 2017 IT Issues Panel.

Ben Garcia currently serves as the Director of Customer Service and Operations Support for the University of Texas at San Antonio (UTSA) Office of Information Technology (OIT). He is responsible for managing the Tier I & II IT customer technical support functions comprised of the OIT Support Call Center, Help Desk, Desktop Support, Academic Support, and the Student Computing Services teams within OIT.  Mr. Garcia drives IT support towards achieving student success by focusing support on student, faculty and university staff needs ensuring they have an optimal computing working experience and access to key IT network resources throughout the UTSA community. He also serves as a technical liaison between UTSA campuses and OIT in support of enterprise applications, infrastructure, end-point user technologies, mobile and collaboration technologies, and end user support of new technology projects. Mr. Garcia also serves on the Leadership UTSA team designed to develop the knowledge and skills of faculty and staff to build future leaders serving UTSA and higher education. A native of San Antonio, Texas, Mr. Garcia earned his Bachelor's Degree in Government from the University of Notre Dame. He has over 24 years of experience working in both corporate and higher education institutions. He has served in a similar capacity of higher education technology at Columbia University in the City of New York. Throughout his career experience of working in the Customer Service, Information Technology, and Telecommunications industries, he has always placed special focus on bringing customer service to his every endeavor, and serves as a technology evangelist promoting the importance of the "End-User Experience" and the best practices to improve the user's experience. Mr. Garcia has served as a board officer for the San Antonio Help Desk Institute as well as the Professional Tele-Service Management Association. He has presented on numerous topics and participated in panel sessions focused on IT customer service, emerging student technologies, mobility and the desktop user experience, and the challenges of IT staffing and support.


Compliance Track Cybersecurity & Information Security Track IT Strategy and Roadmap Track Service Delivery Strategies Track Featured Track
Sponsored by: PMCS Services

Location - Rio Grande West
Sponsored by: VMware

Location - Rio Grande East
Sponsored by: Your Logo Here

Location - Rio Grande Center
Sponsored by: Your Logo Here

Location - Live Oak
Sponsored by: Your Logo Here

Location - Pecan Room

Tuesday, August 8, 2017

1:00 pm


Accessibility First Now!

Matt Wall - Director of Quality & Service, Texas NIC
Dean Feazell - Quality Assurance Manager, Texas NIC

Location - Rio Grande West

Purpose:

The purpose of this presentation is to provide a high-level overview of Section 508 and Web Content Accessibility Guidelines (WCAG) requirements, the reasons for those requirements, and the importance of embracing accessibility standards.

Abstract:

With the understanding that the internet is for everyone, different users have different needs and goals when it comes to their online experience. This session will encourage participants to make web accessibility a priority, to expand their awareness and understanding of the diverse range of people that need to use online services, and how to engrain accessibility into how we think about and develop web-based interactions. We’ll cover a high-level overview of the new WCAG 2.0 requirements, with particular focus on highlighting the differences between it and Section 508. The session will be less focused on the technical aspects of web accessibility design, but more focused on how to communicate the importance of making online services available and “accessible” for all Texans.

Speaker Bio:

Matt Wall is the Director of Quality & Service for Texas NIC. Since 2012 he has been responsible for customer and partner experiences at Texas.gov by leading the Help and Service Desks, Quality Assurance as well as overseeing Business File Operations. Along with small business management experience, Matt has worked 17 years in technology, including working for Dell Computers and AOL doing customer support, tool development as well as project and program management. Matt has his PMP and holds a B.S in Business Administration from Rocky Mountain College in Billings, Montana.

Dean Feazell is the Quality Assurance Manager for Texas NIC. He has worked with state and local solution providers for over 17 years in various roles including business analysis, project management, requirements gathering, and quality assurance testing. Dean is currently responsible for all quality assurance and testing activities for Texas.gov including functional and performance testing and he is especially passionate about testing and ensuring accessibility.


Security Data Analytics and Pro-Active Intruder Hunting

Bruce Roton - Senior Director, Security Solutions Architecture, Level 3 Communications

Location - Rio Grande East

Purpose:

Illustrate how Security Data Science can support an active Intruder Hunting Program and drive business decisions through meaningful information for business leaders.

Abstract:

This presentation will outline the journey from the collection of security data, through data analysis and Threat Intelligence extraction, to TI integration into a Targeted Intruder Hunting. Further, the audience will learn how to manage effective reporting that provides value to management for making better business decisions via an Intruder Hunting Program. This program gives insight into the most critical security issues within the organization. Topics covered include: Initiating an Intruder Hunting Program, Defining the “HuntScape”, Automated and Manual Analysis Datasets, Collection of Data and Data Reduction Rules, Deriving Threat Intelligence from Reduced and Correlated Data Sets, and Operationalizing Intruder Hunting.

Speaker Bios:

Bruce Roton has over 40 years of experience in Network and Security services and has held positions as a Security Consultant, Security/Network Systems Engineer, Federal Account Executive, Regional Marketing Director, Director of Customer Support and senior programmer (both applications and OS). He has also presented training seminars globally on networking and security. In his current role at Level 3 (as in previous roles at Verizon/Cybertrust), he is engaged in the sales and operations of security services, as well as the research and development of advanced Threat Intelligence systems. These new systems will drive the evolution of security from legacy technologies (firewalls, IPS, AV, etc) to intelligence based risk mitigation systems. Further, they will be learning and adaptive, and be based on functional profiling and behavior instead of port, protocol, and signature. Bruce’s Specialties include Information security, privacy management, threat mitigation infrastructure design, and risk management. He is also a frequent public speaker at seminars and security events throughout the United States.


Murder by Numbers: How to Get Away With the Perfect Project

Rich Janes - Application Modernization Lead, University of Texas at Austin

Location - Rio Grande Center

Purpose:

Measuring in isolation is a crime; But with intent and a strategy metrics can guide, motivate, reveal and ultimately mark success.

Abstract:

When a leader lays out a grand vision with a clear goal teams are motivated and energized. But how do they know they are on track when that goal take multiple years to achieve? Finding the right metrics can help keep the ultimate objectives in sight, provide early warnings and demonstrate clearly that the team is reaching the target. Rich will attempt to bring a little humor and a little murder mystery to the topic of measuring and metrics using the currently in progress UT Austin Application Modernization effort as a case study.

Speaker Bios:

Rich Janes has worked at the University of Texas for over 20 years. He started as a programmer training and worked his way up to his current role as a program director. Along the way, he worked on TEX, helped develop the first credit card payment system on the web for the University (still in use), a group email application, a redesign of the benefits administration system and a home grown Human Resource Management System among many other projects. He is currently on the program modernizing the campus administrative systems including the implementation of Workday.


Electronic Correspondence - Merging Legacy Print with Modern Technologies

John Fowler - IT Manager, Texas Workforce Commission
Melynda Caudle - Owner, Cooper Consulting

Location - Pecan Room

Purpose:

The purpose is to demonstrate how TWC reduced print and mail costs by merging legacy print with modern technologies to manage customer correspondence.

Abstract:

The presentation will give an overview of the project, demonstrate the final product, and discuss the value of the project to TWC and its customers.This project gives Unemployment Insurance claimants the opportunity to access their Unemployment Benefits correspondence electronically rather than by traditional mail. Through their existing self-service claim portal, claimants have the opportunity to opt-in (or out) to electronic correspondence and view their documents. There is substantial return on investment associated with this project through projected savings in print and mail costs. Some of the benefits of this project are: Decreased costs in production and mailing of required documents. More timely notification to claimants. Improved level of service to claimants with easier access and retention of documents. Acknowledgment of document receipt inherent in the process. Decreased time handling/processing returned mail. Reduced amount of paper received and incoming scanning because claimants tend to respond in the same format in which the request was received. This adds value to our customers by: Improved level of service to claimants by providing them with alternatives for easier access to their correspondence.

Speaker Bio:

John Fowler has worked at TWC for more than 12 years where he has been responsible for managing the Unemployment Insurance (UI) applications. He leads the development and implementation of high-performance automation solutions, managing a team of 50 employees supporting several large, complex systems including UI Tax, UI Benefits, and UI Appeals. During his tenure, Texas has been at the forefront in providing automated Unemployment Insurance solutions to serve its customers. Mr. Fowler has participated on numerous steering committees working on nationwide technology improvements for UI systems.

Melynda Caudle bio coming soon.


TX DIR reimagines process automation with DocuSign, Salesforce and Microsoft

Allan Martin - Director of Information Technology Services Division, Texas Department of Information Resources (DIR)
Barbara Taylor - Enterprise Account Executive, DocuSign
Gary Geddes - Account Executive, Microsoft

Location - Live Oak

Purpose:

TX DIR shares how they brought value to their organization by integrating toolsets to create highly effective cross platform solutions.

Abstract:

The process of identifying technology tools often begins with the needs of one project. With limited scope, however, costs and ROI are difficult to justify. DIR, with DocuSign, Salesforce and Microsoft will share how they partnered to build an integrated platform to improve Service Delivery across multiple divisions by focusing on end-to-end workflow automation instead of price to feature set evaluation.

Speaker Bio:

Allan Martin is the Director of the Information Technology Services Division of the Texas Department of Information Resources (DIR). In his fourteen plus years at DIR, Allan has managed or contributed to many of the major initiatives that DIR has undertaken with other agencies, including the Official Website of the State of Texas, and the pilot implementation of the Comptroller of Public Accounts PeopleSoft Financial and Human Capital Management Systems initiatives. Allan also provides outreach support for DIR’s Customer base as requested. Prior to his employment with the state, Allan's experience included over 20 years in IT consulting, software development, project management of major IT projects, and as an IT Director for a national firm.

Barbara Taylor is the DocuSign Enterprise Account Executive responsible for the State of Texas. In her 15+ years partnering with the state she has developed a strong passion in helping to connect government to citizens, as well as empowering government to drive digital transformation.

Gary Geddes is the Microsoft Account Executive /Bill Whitehair is the Salesforce Strategic Account Manager